Academic Advisor and Tutoring Services Coordinator

This position is located in the Student Success Center and reports to the Director of Student Success and Academic Advising. The Academic Advisor and Tutoring Services Coordinator will maintain a partial academic advising caseload and coordinate the operations of the University’s Tutoring Services (excluding the Writing Center), supporting a range of academic assistance programs including one-on-one tutoring, online tutoring, group tutoring sessions, and academic coaching. The role will help implement inclusive, data-driven academic support for all UMN Crookston students and collaborate across campus with academic, student affairs, and other departments.

Responsibilities

• General Academic Advising (45%)
  • Provide dedicated support to both online and on-campus students by applying knowledge of curricular options, requirements, and policies to assist an assigned advising caseload, while supporting comprehensive advising efforts through the Student Success Center.
  • Review student records and progress, making short-term registration suggestions and multi-semester plans that promote degree progress and attainment while optimizing collegiate engagement experiences.
  • Meet with students in-person or via virtual video conferencing platforms to provide personalized guidance on course selection, degree progress, transfer course evaluations, and academic goal-setting.
  • Cultivate trusting relationships and foster a strong sense of campus belonging by utilizing active listening, empathy, and supportive inquiry across both in-person and virtual student interactions.
  • Monitor student progress to proactively and, when necessary, intrusively intervene, advocate, and recommend resources and solutions to academic situations.
  • Communicate applicable academic policies and guide students through policy petitions when appropriate.
  • Stay up to date on curriculum for assigned programs in collaboration with faculty.
  • Complete unofficial transfer pre-evaluations for potential applicants in coordination with the Office of Admissions, informing about requirements, prior transfer work, and estimated credits remaining to complete a degree program.
  • Provide input to the academic advising team on the development, evaluation, and continuous improvement of advising systems and processes.
• Tutoring Services Coordinator (45%)
  • Coordinate the daily operations of Academic Subject Tutoring, ensuring efficient scheduling, communication, and service delivery.
  • Maintain and update professional development and training modules for peer tutors, covering pedagogy, academic support best practices, equity/inclusion, feedback strategies, content-specific tutoring, and use of learning technologies.
  • Serve as a mentor and resource to peer tutors; mediate performance or student-related challenges; promote a collaborative and growth-oriented culture among staff.
  • Observe tutoring sessions (in person and/or online), provide feedback to tutors, and facilitate reflective practices and improvement plans.
  • Work closely with the Director of the Student Success Center to ensure alignment of tutor training and supervision practices with departmental goals, institutional policies, and best practices such as CRLA Certification.
  • Contribute to the development of the tutoring services budget and oversee responsible resource allocation in collaboration with the Director of Student Success.
  • Collaborate with faculty, departments, and other campus partners to align tutoring with academic needs.
• Leadership (10%)
  • Contribute toward Student Success Center program development and evaluation metrics.
  • Actively contribute to a positive, collaborative, and student-focused SSC office culture, assisting with the overall work of the team as needed.
  • Create and utilize a network of relationships with faculty, student affairs educators, and other campus staff to collaborate on a connected system of referrals for robust academic support.
  • Promote Student Success Center initiatives through outreach, presentations, and campus communications.
  • Represent the office on committees, task forces, special projects, and other working groups, as designated by the Director of Student Success.
  • Leverage existing technology to foster better outreach to students to promote student success.
  • Remain current and involved with comprehensive and function-specific professional associations and emerging trends in the field.
  • Perform other duties as assigned.

Requirements

• Minimum Qualifications
  • BA/BS degree plus at least four years of relevant experience; or a Master’s degree plus at least two years of relevant experience.
  • Demonstrated self-awareness, cultural competence, and achievement in working with diverse student, faculty, and staff populations.
  • Demonstrated understanding of student development and advising best practices.
  • Strong interpersonal, written, and verbal communication skills.
  • High level of organizational skills and attention to detail.
• Preferred Qualifications
  • Master’s degree in higher education, student affairs, counseling, or a closely related field.
  • 2+ years of professional experience in higher education, student affairs, academic advising, academic support, or a related field.
  • Prior experience coordinating or managing a tutoring or supplemental instruction program.
  • Experience with CRLA International Tutor Training Program Certification (ITTPC).

Pay

Pay Range: $54,000 - $56,500 per year, depending on education, qualifications, and experience.

Schedule

12-month, full-time annual renewable position.

Benefits

• Competitive benefits including health and retirement.
• Paid holidays and generous time off.
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program.
• Low-cost medical, dental, and pharmacy plans.
• Healthcare and dependent care flexible spending accounts.
• University HSA contributions.
• Disability and employer-paid life insurance.
• Employee wellbeing program.
• Excellent retirement plans with employer contribution.
• Public Service Loan Forgiveness (PSLF) opportunity.
• Financial counseling services.
• Employee Assistance Program with eight sessions of counseling at no cost.

Final job offer is contingent upon a completed background check, receipt of official college transcripts, and authorization to work in the United States. This position is not eligible for H-1B or Green Card sponsorship and does not offer a STEM OPT training program.