Coordinator of Development Administration and Marketing and Communications

About the role

The coordinator plays an integral role in the Northwest Division’s Development Administration and Marketing and Communication efforts. The person in this position will provide support and project management for the Directors of Development Administration and Marketing and Communications to ensure the departments' success.

Responsibilities

• Manage development administration and marketing and communications project management tracking systems, communication schedules and logistics
• Steward development administration donors by providing membership services, answering general questions and managing annual broad-based donor efforts
• Support Development Administration Directors in their efforts to actively identify donor prospects and proactively reach out to potential supporters
• Maintain analytics, strategy and creative aspects for all development administration and marketing and communication initiatives while keeping to deadlines
• Project manage all conferences, presentations and seminars including coordinating arrangements and logistics as well as serving as on-site support
• Prepare monthly development administration and marketing and communications activity reports based on approved completed gift reports and provide reports at DHQ and THQ levels
• Monitor advertising and print billing process including billing accuracy
• Code and process invoices for payment
• Create queries and reports as well as maintain organized and efficient electronic and paper files
• Create and optimize mass email communications / newsletters
• Develop solutions for troubleshooting technical issues
• Crosstrain in duties of other development department personnel
• Answer and process incoming inquiries from internal and external sources
• Maintain inventory of development administration and marketing and communications materials – order as required and fulfill new requests
• Support marketing and communications content activities including managing content calendar, assisting with photo and video content requests, scheduling appointments and logistics, identifying clients and managing publicity releases
• Manage direct marketing finances by overseeing budgets per unit, processing invoices, and reconciling with Finance
• Drive to events, meetings and on other work-related tasks, as needed or assigned

Requirements

• Embraces, supports and reflects well on The Salvation Army's mission and values through one's professional responsibilities and behavior at all times
• Bachelor’s degree or comparable experience, plus a minimum of three years of experience in an office role with a proven track record of improving relationships
• Effective interpersonal, conversational and presentation skills, demonstrating emotional intelligence, situational awareness and positive writing abilities
• Team player, able to check ego at the door, with an ability to collaborate effectively with officers, staff and volunteers for successful achievement of position and department goals
• Highly organized and able to effectively manage multiple projects and competing priorities with professionalism and grace
• Maintains accurate and well-organized records and ensures confidentiality of all department records and files
• Performs other development duties as requested
• Proven project and event management skills
• Strong customer service and interpersonal skills
• Strong communication skills (written, verbal, and graphic)
• Ability to meet deadlines
• Ability to work with a broad audience, including but not limited to: TSA officers and staff, Advisory Board Committee members, non-profit, government, and corporate groups
• Ability to work professionally with sensitive or confidential information
• Relevant Experience: Demonstrates familiarity with fundraising, marketing, communications, event management and community relations principles
• Minimum three years office experience
• Three years’ experience in the effective use of software programs to design and produce marketing materials, track, and analyze results
• Two years of experience providing sales and marketing support
• Experience in Donor Relations and Gift Planning – financial, legal or business desired

Qualifications

• Valid Washington driver license and the ability to meet the driving standards of the Salvation Amry driving criteria including but not limited to: A clean driving record, No current suspensions or revocations, At least 21 years of age
• Software-Related Skills: Microsoft Word, Excel, and PowerPoint required
• Working knowledge of content management systems and the ability to post updates and changes to existing webpage
• Working knowledge of integrated database applications and ability to use new software programs with basic training

Skills

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate telephone
• Ability to operate a desktop or laptop computer
• Ability to lift up to 25 lbs. (usually file boxes)
• Ability to access and produce information from a computer
• Ability to understand written information

Benefits

• A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances