Coordinator I/II, Student Care Services

About the Role

The Coordinator, Student Care Services addresses the needs of students experiencing difficulties related to mental health, physical health, psycho-social adjustment, personal and family emergencies, financial challenges, or those needing general assistance. This role provides guidance to help students navigate campus resources while prioritizing student well-being and academic success. FGCU fosters a culture of curiosity, commitment, and collaboration, valuing employees who work effectively with others and drive positive change through critical thinking and decisive action.

Responsibilities

• Serves as a resource on student social/emotional development regarding interactions with students, faculty, and staff.
• Provides care services to students, including formulating intervention plans, facilitating communication, and follow-up.
• Maintains relationships with staff and external agencies to coordinate care services through advocacy and referrals.
• Collaborates with campus departments to build processes related to care services, improving efficiencies and awareness.
• Maintains and disseminates an accurate directory of community resources available to students.
• Oversees the withdrawal request process for extenuating circumstances.
• Develops, implements, and evaluates programs to promote Student Care Services and educate the campus community.
• Maintains accurate case records, provides monthly reports, and assists in preparing the Annual Report.
• Interprets University policy regarding students and recommends necessary updates.
• Assists with the development of departmental goals, strategies, operations, and procedures.
• Assists with department projects and initiatives.
• Serves on campus committees as assigned.
• Performs other job-related duties as assigned.

Requirements

Applicants will be evaluated for either Coordinator, Student Care Services Level I or Level II based on qualifications:

• Level I: Requires either six years of directly related full-time experience or a Bachelor’s degree in an appropriate field and two years of full-time experience directly related to the job functions.
• Level II: Requires either eight years of directly related full-time experience or a Bachelor’s degree in an appropriate field and four years of full-time experience directly related to the job functions.
• Experience with personal computers using Microsoft Office (Word, Excel, Outlook).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Skills & Abilities

• Proven ability to think strategically and approach challenges with creativity.
• Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
• Strong interpersonal skills and experience working effectively across teams.
• Demonstrated knowledge of case management systems, including referrals, documentation, and active follow-up.
• Knowledge of federal, state, and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
• Knowledge of student support and intervention theory and best practices.
• Knowledge of mental health and wellness issues in the college student population.
• Knowledge of assessment, risk management, and violence prevention strategies in a university setting.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills and ability to prioritize and complete simultaneous projects within deadlines.
• Ability to operate personal computers with proficiency and learn new applications and systems.
• Ability to plan, implement, and evaluate programs/services.
• Ability to accurately prepare and maintain records, files, and reports.
• Ability to interact professionally with staff, faculty, students, and the community in a service-oriented environment.
• Ability to maintain confidentiality and discretion at all times.
• Ability to analyze and solve problems, draw valid conclusions, and develop appropriate alternatives.
• Ability to work successfully as both a team member and independently with minimal supervision.

Institutional Values & Behavioral Expectations

• Seek out new approaches to improve outcomes; remain open to feedback and new ideas.
• Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles and meet deadlines.
• Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

Pay

• Coordinator, Student Care Services Level I: Pay Grade 16
• Coordinator, Student Care Services Level II: Pay Grade 17