Student Services Coordinator II

About the role

The School of Graduate Studies seeks two Student Services Coordinator II employees to support operations in the Graduate School Office. These positions will aid students in navigating the University with the ultimate goal of fostering an enhanced collegiate experience.

Responsibilities

• Manage the Graduate School Registrar general email account, replying to inquiries or directing questions as appropriate.
• Support Graduate Program Coordinators.
• Process graduate applications as needed, process transcripts, calculate GPAs.
• Manage electronic forms.
• Process application materials.
• Manage student records in Banner.
• Answer questions from email and telephone inquiries.
• Support graduate recruitment and training events.
• Support other operations within the School of Graduate Studies.
• Perform other duties as assigned.

Qualifications

Minimum Qualifications

• Four years of experience; or an associate degree/technical training plus two years of experience; or a bachelor’s degree is required.
• Be proficient in Microsoft Office.
• Detail-oriented and organized.

Preferred Qualifications

• Knowledge of USU’s enterprise systems (e.g., Banner, Servicenow, Box)
• Experience working in higher education
• Ability to work without supervision
• Ability to handle confidential information with discretion

Knowledge, Skills, And Abilities

• Demonstrate initiative and ability to work independently.
• Exceptional listener and communicator who effectively conveys information verbally and in writing.
• Ability to effectively prioritize and juggle multiple projects.
• Ability to adapt to changing conditions or work assignments.
• Team player who excels at building trusting relationships with customers and co-workers.
• Willingness to learn new skills or techniques.

Pay

Advertised Salary Minimum $43,000 commensurate with experience plus excellent benefits