Coordinator, Games Operations

Summary of Responsibilities

Under the supervision of the Manager, Games Operations, and in collaboration with the Games Operations team, the Coordinator will support the administration and execution of the sport, staffing, logistical, and technical operations for Team USA's participation in the Olympic, Paralympic, Pan American, Parapan American Games. Primary responsibilities include supporting the USOPC's customer-facing games deliverables and Delegation Management processes (Games Registration, Accreditation/Access, Games Requirements, and Delegation Registration), communicating with key stakeholders, and coordinating data and report administration that are critical for successful Games execution. The Coordinator will support and promote the Olympic and Paralympic Movement and contribute to overall planning and implementation of Games Operations division priorities.

How You'll Have an Impact

• Responsible for the collection and maintenance of critical games data in the Team USA event management system (Event-Works) as it relates to Games Surveys, Games Registration, Accreditation/Access, Delegation App (TeamWorks), and Games Requirements for Team USA.
• Provide cross-functional support to Games Operations, IT, and other teams regarding Games Registration portal and Event Management System. Aid in deployment, improvements, and additions to the systems, as well as the development of training and educational materials.
• Collaborate with Internal Stakeholders, National Governing Bodies, and administrators to ensure that all Organizing Committee and USOPC Games Compliance Requirements are met in a timely manner, including background checks, USOPC Delegation Terms, Sport Integrity, SafeSport training, and USADA training. Enter and track all data for long list, short list, final list, and associated requirements.
• Assist in preparing, updating, and coordinating the timely distribution of communications to Team USA delegation members to complete required Games processes. Monitor relevant inboxes and provide troubleshooting information. Track registration task completions, in partnership with relevant departments and system administrators.
• Collect, validate, and manage Games-related information and large datasets, including passports, headshots, IOC/IPC Conditions of Participation Agreements (COPAs), and delegation management data. Oversee data uploads, transfers, integrations, and audits across Games systems including USOPC Games Operations, IOC, IPC, ANOC, and Organizing Committee platforms while ensuring information is accurate, timely, compliant, and consistently maintained.
• In collaboration with the Games Directors, utilize the Organizing Committee's Estimated Team Size Calculator to help manage accreditation and access allocation. Support Games Director in accreditation conversations with NGBs and USOPC stakeholders.
• Ensure all critical Games deadlines are met, and all Team USA delegation data is accurate to deliver successful Delegation Registration Meetings (DRMs) with Games Organizing Committees.
• Facilitate Pre-Valid Card (PVC) distribution, processing, and validation, in collaboration with Games Operations Team receive PVCs from the Organizing Committee and distribute to NGBs and USOPC delegation members in a timely manner. Provide PVC support for delegation members' successful entry and access in host country.
• Perform Games-time support in assigned functional areas and/or Games processes while on the ground in the Games host city or remotely if not on-site.
• Perform other duties as assigned.

Skills and Experience You'll Need to Be Effective

• Bachelor's degree or equivalent experience
• Must possess or have the ability to obtain a valid passport
• Must possess a valid driver's license
• 1-2 years' experience with event operations, logistics and team management, event systems oversight, and/or data management
• Experience with CRM systems and/or event management systems
• Ability to successfully work in a multilingual, multicultural office environment
• Ability to successfully work within large-scale, complex data systems
• Ability to work collaboratively with staff and constituents to achieve goals
• Results-driven creative thinker and innovator
• Exemplary organizational skills and attention to detail
• Excellent written and oral communication skills
• Excellent customer service skills
• Strong analytical and logistical skills with special attention to quality control
• Cultural sensitivity in a variety of environments
• Skill in Tableau Desktop and Salesforce/other CRM platforms preferred
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook, etc.)
• Knowledge of USOPC and Olympic & Paralympic Movement

Tools, Equipment, & Conditions

• Standard office equipment
• Relevant sport equipment
• Office environment in multi-story building on a multi-building site
• Significant national and international travel, often for extended periods of time
• Non-traditional work hours including nights, weekends, and holidays
• Non-traditional office and living environment at Games or meeting sites
• Regular attendance at work is an essential job function

Location

Colorado Springs Downtown Headquarters

Pay

Hiring pay range $23.50-24.00 per hour. This Full-Time, Non-Exempt position is intended to work 40 hours per week.

Benefits

This position will be eligible for USOPC benefits. This position will be eligible for the Annual Incentive Award Program, which has a 5% target. The USOPC may change or eliminate this program at any time at its sole discretion.