Gaming Operations Coordinator

About the role

This role is a mix of promo execution (about 60%) and support/ticketing (about 40%), with some ad-hoc work sprinkled in. It's a generalist role with a solid operational focus.

Responsibilities

• Set up and manage platform promotions on the backend
• Keep track of the promo calendar and related tasks, like sending assets for localization and coordinating with external marketing folks
• Handle inbound support requests from game developers, answering FAQs and escalating trickier issues
• Spot recurring issues, bugs, or clunky processes and help flag them to the team
• Update and maintain documentation (using Confluence)
• Tackle random operational tasks as they come up

Requirements

• 2-4 years of experience in the gaming industry or a similar fast-paced environment
• Familiarity with Steam (even just as a long-time user/player counts)
• Strong Excel skills (e.g., Text to Columns, highlight duplicates, basic tables)
• Comfortable working in internal tools—even if they're clunky or don't have much UI polish
• Strong multitasking skills—you can juggle several threads at once without dropping the ball
• Great communicator, especially when working with external partners or developers

Skills

• Experience working with Steamworks
• Experience working collaboratively with end users
• Experience working from the platform perspective

Benefits

Compensation Range: $45-50/hr
This pay range is Client-specific for the opening advertised.
The identity of the Client will be disclosed if you are selected to move forward in the hiring process.

Benefits:
Employer contributions toward the cost of employee-only medical and dental premiums
Vision - opt-in available
401(k)
PTO
Laptop
Life Insurance, Disability Insurance, AD&D coverage
Short-term Disability, Accident, Cancer/Critical Illness, Pet insurance - opt in available