Coordinator - eBusiness

Essential Functions

• Commit to work safely and grow safety awareness among peers
• Provide exceptional customer service to both internal and external customers
• Manage region’s eBusiness online orders dashboard to cash flow
• Troubleshoot reported issues to appropriate teams
• Work with Customer Service, Sales Support, branches and Collections to remedy customer issues or needs
• Register customer accounts and users on Airgas.com via eComm Tool and respond to daily / weekly registration reports
• Create custom shopping lists for customers and handle password resets
• Update both SAP & eCommerce data on existing Airgas.com accounts as needed
• Team with Sales Support for SAP account clean-up and name normalization
• Work closely with Airgas telesales, branches, sales personnel and management to drive customer adoption of eBusiness
• Send Welcome emails to new Airgas customers to inform them of our eBusiness solutions
• Manage new customer onboarding form notifications
• Work closely with region’s vendor-managed-inventory team to support use of Airgas.com
• Present eBusiness in-person to associates, new hire orientations and customers as needed
• Track and manage promotions / contests as needed
• Contribute growth ideas and attend monthly corporate calls
• Additional projects as needed involving pricing, SAP data updates or large customer setup
• Be a backup to eBusiness Specialist

Qualifications

• High School Diploma or equivalent
• 3 years of related work experience in an administrative position supporting a sales staff
• 5+ years of current telesales/customer service experience handling busy phones
• Ability to write correspondence and routine reports
• Customer service oriented
• G-Suite (Google Applications) Knowledge, Skills & Abilities (KSA’s)
• Excellent customer service and responsiveness
• Impeccable attention to detail
• Problem solving & solution-oriented mindset
• Driven to make a major impact on a very important, growing company initiative
• Familiarity with online shopping experiences on a variety of websites
• Troubleshooting skills, especially involving internet browsers
• Marketing Or IT Background

Benefits

• Comprehensive Family Benefits: Medical, Dental, Vision, Life, AD&D, and Disability Insurance
• Support for Parents: Up to 14-week paid child birth benefits
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time
• Early Access: Benefits start after just 30 days of employment

Company Overview

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.