eBusiness Coordinator

About the role

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for an eBusiness Coordinator in Little Rock, AR ! We are looking for you !

Responsibilities

• Drive the adoption and utilization of Airgas’ eBusiness solutions by developing and supporting key growth strategies.
• Works closely with customers and operations personnel to simplify the customer experience.
• Manage user and account maintenance using the eComm Admin Tool, support special projects, and train new and existing associates on the eBusiness platform.
• Manage the eBusiness platform, including new user/account setup, site maintenance, custom list creation, and data updates (SAP and eCommerce).
• Drive customer adoption and utilization by proactively engaging users, managing the onboarding process, presenting solutions, and acting as the customer advocate for complex eBusiness issues.
• Cook up regional training for sales and process changes, and contribute to strategic development by analyzing performance data and designing new eBusiness processes.
• Provide exceptional internal and external customer service, ensure safety compliance, and serve as backup to the eBusiness Manager on special projects.

Requirements

• Core Skills & Mindset: Excellent customer service, attention to detail, and a solution-oriented mindset with the ability to prioritize tasks, build rapport, and maintain confidentiality.
• Functional Knowledge: Familiarity with online shopping and internet browser troubleshooting, knowledge of SAP, and experience presenting in front of groups.
• Work Requirements & Logistics: Must be a driven, independent worker requiring limited supervision, able to travel within the area by personal vehicle, and possess a valid Driver's License.
• Education & Experience: Bachelor’s degree (may substitute with four additional years of related experience) and a minimum of one year of experience in a customer service or eCommerce support role.

Qualifications

• Required Qualifications: Bachelor’s degree (may substitute with four additional years of related experience) and a minimum of one year of experience in a customer service or eCommerce support role.
• Preferred Qualifications: Marketing or IT background, SAP Business Warehouse knowledge, product knowledge of industrial gases, welding equipment and safety (PPE) products, prior experience using SAP, and prior experience with product knowledge of industrial gases, welding equipment and safety (PPE) products.

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment.