Coordinator, Development

About the role

The Development Coordinator supports fundraising efforts primarily through solicitation, cultivation, and stewardship of Garden Giving Society members. The Coordinator is responsible for preparing, mailing, and tracking monthly Giving Society membership renewals and working with division leadership to identify upgrade and acquisition prospects. The Development Coordinator manages the Young Friends Council, including meeting coordination, recruitment and orientation, and event planning.

Responsibilities

• Supports strategic development and execution of all aspects of Garden Giving Society program, including identification, cultivation, solicitation, and stewardship activities.
• Prepares monthly Garden Giving Societies membership lists and renewal materials; develops and executes relevant upgrade strategies to strengthen the mid- and upper-level membership program.
• Reviews donor giving history and engagement in Tessitura, the Garden’s CRM, and additional sources to assess donor readiness for entry and upgrade in the Garden Giving Societies.
• Prepares personalized solicitation materials to be signed by Garden President, volunteer leadership, Senior VP of Institutional Advancement, and other Institutional Advancement staff.
• Captures and assigns donor thank you calls for the development team, reporting on progress to division leadership.
• Affords assistance with member benefit fulfillment as needed, ensuring Giving Society members receive promised recognition in the Annual Report, passes, and other benefits.
• Serves as primary liaison to the Young Friends Council. Working directly with volunteer leadership, provides guidance and materials for all activities including meetings, events, and onboarding of new members.
• Leads planning efforts and execution of three annual Young Friends fundraisers in coordination with the Young Friends Council volunteers and the Member and Development Events team.
• Solicits in-kind donors and sponsors for Young Friends events and stewards past event sponsors.
• Participates in planning, development, and execution of donor cultivation and stewardship events, including receptions, Spotlight Series lectures, and donor dinners.
• Accurately updates donor records with contact information, recognition preference, contact notes, event attendance, and other relevant information.
• Provides excellent customer service while answering the donor concierge line and responding to donor email boxes.
• Supports the division’s wide fundraising activities by selling memberships at public events, serving on Garden committees as assigned, and staying up to date on the Garden’s work and community offerings.
• Maintains a high degree of professionalism, integrity, loyalty, and service to the organization.

Qualifications/Experience

• Minimum of two to three years of professional experience in non-profit fund development.
• Demonstrated knowledge and understanding of fundraising principles and practices; documented success in individual gift fund raising.
• Demonstrated ability to engage and interact with a wide variety of people; strong customer service orientation.
• Must be able to manage multiple priorities, work under pressure, demonstrate and instill in staff members a high degree of professionalism, integrity, loyalty and service to the organization.
• Strong presentation and public speaking skills.
• Willingness to work as part of a team required; proven ability to work collaboratively with internal team members for the purposes of achieving goals/objectives.
• Scheduling flexibility that allows working occasional evenings, weekends, and holidays required.

Core Competencies

• Communication – Listens to others and asks questions for clarification; Writes clearly and presents information accurately; Speaks professionally and responds well to questions; Supports positive visitor relations.
• Collaboration – Demonstrates teamwork and promotes respect in the workplace; Engages in problem solving and group initiatives; Cooperates in implementing procedures and process improvements; Strives for positive visitor experiences.
• Accountability – Demonstrates commitment to responsibilities and adaptable to changes; Effectively prioritizes, troubleshoots and takes appropriate actions; Follows policies and procedures, meets deadlines, quality, and safety standards; Strives to proactively, address visitor and internal colleagues’ concerns.
• Problem Solving – Identifies and resolves problems; Includes supervisor before taking action as necessary; Recommends solutions, demonstrates creativity and resourcefulness; Exhibits sound and accurate judgment in decision making process; Includes appropriate people in making decisions.
• Stewardship – Promotes and adheres to sustainability, safety and security protocols; Fosters a culture of respect, diversity and inclusion; Demonstrates effective and prudent use of Garden resources; Maximizes contributions during work hours.