Coordinator, A/R Customer Svc

About the role

The Coordinator, Accounts Receivable serves as the frontline lead for Accounts Receivable, providing exceptional service to students and campus partners regarding account balances, billing, payment options, and collections. This position coordinates daily frontline operations, including phone, email, and in-person support; trains and supports staff; maintains training and reference materials; and assists with process improvement initiatives. The Coordinator collaborates with students, faculty, staff, and external partners to resolve account issues, ensure compliance with applicable regulations, and support departmental projects. The ideal candidate is organized, detail-oriented, customer-focused, and able to effectively manage multiple priorities in a fast-paced environment.

Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment. Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.

Responsibilities

• Coordinate frontline student support through phone, email, and in-person interactions.
• Assist students with account balances, payment plans, billing questions, statements, holds, and collections-related inquiries.
• Train, mentor, and support new staff and student employees.
• May assist in the supervision of part-time or student employees.
• Create, maintain, and update training materials, procedures, and reference resources.
• Identify and recommend process improvements to enhance service and efficiency.
• Collaborate with campus departments and external partners to resolve account issues.
• Ensure compliance with applicable federal, state, and institutional policies and regulations.
• Assist with departmental projects, reporting, records management, and other Accounts Receivable functions.
• Provide guidance and technical expertise to less experienced staff.
• Attend various meetings and serve on committees, both inside and outside of the department, as assigned.
• Other duties as assigned.

Requirements

Applicants must be authorized to work in the United States. All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

Minimum Qualifications: Bachelor’s degree in a business-related field; Zero (0) – Three (3) years of direct, paid full-time accounting experience. Direct work experience may be substituted for education on a 1:1 basis. (2 years experience = 30 credit hours) Additional education may be substituted for experience on a 1:1 basis (60 credit hours = 1 year experience) Part-time related work experience may be substituted for full-time work experience on a pro-rated basis.

Skills

• Commitment to providing exceptional, student-centered customer service.
• Strong interpersonal, communication, conflict resolution, and de-escalation skills.
• Adaptability including the ability to effectively navigate changing priorities, processes, and organizational needs while maintaining a positive, solution-oriented approach and supporting continuous improvement efforts.
• Ability to explain complex financial information clearly and professionally to broad audiences.
• Knowledge of accounts receivable processes, payment plans, account reconciliation, collections, and FERPA requirements.
• Ability to build positive relationships while balancing student needs with institutional policies.
• Experience training, coaching, mentoring, and supporting staff and student employees.
• Strong leadership, organizational, time management, and multitasking skills.
• Ability to prioritize competing demands, work independently, and perform effectively in a fast-paced environment.
• Strong analytical and problem-solving skills, including researching account issues and identifying process improvements.
• Ability to identify needs and take the initiative to find solutions without prompting.
• Ability to develop and maintain procedures, training materials, and documentation.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and experience with student information systems and document management systems.
• Ability to maintain accuracy and attention to detail while managing a high-volume workload.
• Knowledge of higher education operations, policies, and procedures preferred.
• Ability to collaborate effectively with students, employees, and campus partners while supporting departmental and institutional goals.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across