Coordinator 3, Technical Product Sales, Business Support, Comcast Business

Job Summary

This job supports customer orders, ensuring seamless coordination from sale to installation within defined service level agreements. It collaborates with technical teams to manage escalations and provides specialized support, guaranteeing accurate and timely order fulfillment.

Responsibilities

• Ensuring timely order coordination, verification, and corrections within service level agreements
• Collaborating with senior sales colleagues to process customer orders accurately and efficiently
• Assisting with the incubation process for new products, supporting early-phase introduction
• Managing support for strategic accounts and maintaining high-level customer relationships
• Working with advanced technical support teams to manage escalations and ensure resolutions meet service agreements
• Providing order support across various customer channels
• Oversight of contract compliance, execution of approvals, and ensuring service validation with customers
• Navigating complex systems to build, track, and monitor multi-location customer orders, while continuously identifying and implementing process improvements
• Regular, consistent, and punctual attendance
• Must be able to work nights and weekends, variable schedules, and overtime as necessary

Preferred Qualification

Preferred Qualifications include Salesforce proficiency.

Employees At All Levels Are Expected To Understand Our Operating Principles

• Make them the guidelines for how you do your job
• Own the customer experience, think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff, be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences
• Win as a team, make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors, and our communities

Skills

• Customer Experience (CX)
• Teamwork
• Communication

Pay

Primary Location: Pay Range: $25.87 - $38.80

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Benefits

Comcast provides best-in-class Benefits to eligible employees, including:

• Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.
• Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
• Additionally, Comcast provides an array of options, expert guidance, and always-on tools that are personalized to meet the needs of your reality - to help support you physically, financially, and emotionally through the big milestones and in your everyday life.

Education & Experience

• High School Diploma / GED
• Relevant Work Experience: 5-7 Years