Coordinator 2 Workforce

Qualifications

• Minimum one year experience in a call center environment
• One year prior experience working with workforce management technologies, ACD and real time monitoring
• Basic knowledge of agent skilling a plus
• Strong analytical skills required
• Proficiency in Microsoft Office Applications including Word and Excel and other relevant software
• Ability to communicate tactfully, verbally and in writing with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions

Education

• Completion of high school or basic education equivalency required
• Two years college or more preferred