Coordination Supervisor (Home Care)

Position Overview

Key Responsibilities

• Team Supervision: Oversee and mentor a team of coordinators responsible for HHA exchange, ensuring they are meeting performance standards and providing quality service.
• Workflow Management: Ensure that coordinators are efficiently managing schedules, caregiver-client matches, and handling all communication effectively.
• Quality Assurance: Monitor and evaluate the performance of the coordination team to ensure adherence to policies, procedures, and industry regulations.
• Problem-Solving: Address any coordination issues, including scheduling conflicts or last-minute changes, providing guidance and solutions.
• HHA Exchange Oversight: Supervise the proper execution of HHA exchange processes, ensuring accuracy and compliance with both company standards and regulatory requirements.
• Training & Development: Provide ongoing training and support to coordinators to ensure continuous improvement and professional development.
• Collaboration: Work closely with HR, billing, and other departments to ensure smooth and efficient operations.

Qualifications

• Minimum of 5 years of experience in a supervisory role within the home care industry.
• In-depth knowledge of HHA exchange processes and home care regulations.
• Strong leadership and team management skills.
• Excellent organizational and communication skills.
• Ability to handle complex situations and provide effective solutions in a fast-paced environment.
• Proficiency in relevant home care software systems.