Home Care: Care Coordinator Supervisor

About the role

The Care Coordinator Supervisor represents the Agency as a frontline customer service liaison between patients/clients, caregivers, and the admin team. They work under the direction of the admin team and coordinate daily operations such as payroll and billing processes, customer support, personnel files, and medical records maintenance.

Responsibilities

• Supports the needs of the patient/client by conferring with the CSM for direction and assigning cases to qualified staff.
• Maintains an active employee list of available caregivers to facilitate prompt assignment of staff to each case.
• Ensures caregivers meet all Company policy requirements and are willing to work within patient/client's needs.
• Schedules patient/client care according to the plan of care, ensuring only requested visits are made.
• Updates and documents patient/client schedules, including changes and deletions.
• Contacts patients/families to confirm satisfaction after new caregivers' first visits and may conduct customer satisfaction calls.
• Hires caregivers by identifying recruitment needs, screening applicants, and conducting interviews.
• Manages medical supplies inventory, tracks usage, and audits for accuracy.
• Maintains and audits personnel files, prepares documents in response to requests, and breaks down records upon discharge.
• Supports scheduling patient visits, validates caregiver visits against schedules, and alerts the manager of deviations.
• Maintains medical records and clinical files in SmartCare, and communicates identified discrepancies or problems.
• Assists in marketing efforts by completing market research and reviewing successful marketing campaigns.
• Provides clerical support to the Staffing Coordinator, handles incoming and outgoing mail, and assists with payroll and billing processes.
• Communicates with clients/patients, physicians, and employees, offering assistance and maintaining excellent customer service.
• Participates in performance improvement processes and assumes responsibility for mandatory in-services, certifications, and competencies.

Qualifications

• Bachelor's degree in healthcare administration, human resources, or a related field.
• Minimum of 3 years of experience in home health care or related field.
• Knowledge of agency policies and procedures.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize responsibilities.
• Proficiency in Microsoft Office Suite.

Skills

• Excellent customer service skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Effective problem-solving and decision-making abilities.
• Proficient in using medical record systems and scheduling software.

Benefits

• Paid vacation and sick leave.
• Paid holidays.
• Paid life and disability insurance.
• Flexible work schedule.
• Professional development opportunities.

Pay

$X per hour, based on experience and qualifications.

Schedule

Full-time, on-site positions available. Specific schedule details can be discussed during the interview process.