Home Care Care Coordinator

About the role

As a Care Coordinator, you'll be at the center of our daily operations. You'll help families navigate their home care options, coordinate caregiver schedules, recruit and onboard caregivers, and ensure every client receives dependable, compassionate care.

Responsibilities

• Be the primary point of contact for incoming calls, emails, and text messages from prospective clients, current clients, caregivers, job applicants, and referral partners.
• Speak with families to understand their needs, explain our services, and help them determine whether Griswold Home Care is the right fit.
• Cook up caregiver schedules and ensure clients receive reliable, uninterrupted care.
• Respond quickly and creatively to schedule changes and last-minute staffing needs.
• Recruit, interview, onboard, and support exceptional caregivers.
• Match caregivers with clients based on care needs, personality, availability, and compatibility.
• Maintain accurate client and caregiver records using scheduling and office software.
• Work closely with the office team to provide an outstanding experience for both clients and caregivers.
• Participate in a shared on-call rotation.

Qualifications

• Preferred Experience: Experience working in a home care agency is strongly preferred. Experience in healthcare scheduling, staffing coordination, recruiting, client services, medical office operations, or a related healthcare environment is highly valued. Candidates with previous home care operations experience are encouraged to apply.
• Skills & Qualifications: Outstanding verbal and written communication skills, strong computer skills and the ability to comfortably learn and use scheduling software, Microsoft Office, email, and other office technology, exceptional organizational and time-management abilities, ability to multitask and adapt in a fast-paced office environment, professional, friendly, and confident telephone presence, high school diploma or GED required.

Compensation & Benefits

• Competitive salary based on experience.
• Health insurance options.
• 401(k).
• Paid Time Off and Paid Medical Family Leave.
• Opportunities for professional growth and advancement.
• A supportive, collaborative team environment.