Conversational AI and Agentic AI - Manager

Responsibilities

• Leading the development and implementation of AI-powered contact center solutions to enhance customer interactions
• Managing and guiding teams in the strategic planning and execution of user interaction engineering projects
• Utilizing AngularJS frameworks to create dynamic and responsive user interfaces
• Conducting usability testing and user research to inform design decisions and improve user experience
• Collaborating with stakeholders to gather functional requirements and translate them into technical specifications
• Developing and customizing product designs to meet specific client needs and industry standards
• Applying human-centered design principles to validate accessibility and usability across digital platforms
• Analyzing industry trends to identify opportunities for innovation and improvement in AI and user interaction technologies
• Coaching and mentoring junior staff to foster professional growth and enhance team performance
• Building and maintaining strong relationships with clients to deliver exceptional service and support

Requirements

• At least a Bachelor's degree
• At least 5 years of experience
• Experience with AngularJS for UI development
• Proficiency in HTML5 for web design
• Utilizing Figma for UI design and prototyping
• Conducting usability testing to enhance user experience
• Developing customer experience strategies for contact centers
• Implementing AI-powered solutions like Dialogflow and Amazon Lex
• Leading teams in human-centered design projects

Qualifications

• At least a Bachelor's degree
• At least 5 years of experience

Skills

• AngularJS for UI development
• HTML5 for web design
• Figma for UI design and prototyping
• Usability testing
• Customer experience strategies for contact centers
• AI-powered solutions like Dialogflow and Amazon Lex
• Human-centered design principles

Benefits

• PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
• To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Pay

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

Schedule

Full time

Travel

Up to 80%