Conversational AI and Agentic AI - Manager

Responsibilities

• Leading the development and implementation of AI-powered contact center solutions to enhance customer interactions
• Managing and guiding teams in the strategic planning and execution of user interaction engineering projects
• Utilizing AngularJS frameworks to create dynamic and responsive user interfaces
• Conducting usability testing and user research to inform design decisions and improve user experience
• Collaborating with stakeholders to gather functional requirements and translate them into technical specifications
• Developing and customizing product designs to meet specific client needs and industry standards
• Applying human-centered design principles to validate accessibility and usability across digital platforms
• Analyzing industry trends to identify opportunities for innovation and improvement in AI and user interaction technologies
• Coaching and mentoring junior staff to foster professional growth and enhance team performance
• Building and maintaining strong relationships with clients to deliver exceptional service and support

Requirements

• At least a Bachelor's degree
• At least 5 years of experience
• Experience with AngularJS for UI development
• Proficiency in HTML5 for web design
• Utilizing Figma for UI design and prototyping
• Conducting usability testing to enhance user experience
• Developing customer experience strategies for contact centers
• Implementing AI-powered solutions like Dialogflow and Amazon Lex
• Leading teams in human-centered design projects

Qualifications

• Experience with AngularJS for UI development
• Proficiency in HTML5 for web design
• Utilizing Figma for UI design and prototyping
• Conducting usability testing to enhance user experience
• Developing customer experience strategies for contact centers
• Implementing AI-powered solutions like Dialogflow and Amazon Lex
• Leading teams in human-centered design projects

Skills

• Leadership skills
• Mentoring junior staff
• Collaboration with multidisciplinary teams
• Strategic planning and execution of user interaction engineering projects
• Designing and customizing product designs
• Usability testing and user research
• Human-centered design principles
• Industry trend analysis
• Client account management
• Project execution and delivery
• Strategic planning and fostering a culture of innovation

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Holiday pay
• Vacation
• Personal and family sick leave
• Discretionary bonus

Salary Range: $99,000 - $232,000

Location: Not specified

Travel: Up to 80%

PwC is an equal opportunity employer.

For more information about PwC's benefits, visit: https://pwc.to/benefits-at-a-glance

To view the application deadlines for this position, visit: https://pwc.to/us-application-deadlines