Conversational AI and Agentic AI - Manager

Responsibilities

• Leading the development and implementation of AI-powered contact center solutions to enhance customer interactions
• Managing and guiding teams in the strategic planning and execution of user interaction engineering projects
• Utilizing AngularJS frameworks to create dynamic and responsive user interfaces
• Conducting usability testing and user research to inform design decisions and improve user experience
• Collaborating with stakeholders to gather functional requirements and translate them into technical specifications
• Developing and customizing product designs to meet specific client needs and industry standards
• Applying human-centered design principles to validate accessibility and usability across digital platforms
• Analyzing industry trends to identify opportunities for innovation and improvement in AI and user interaction technologies
• Coaching and mentoring junior staff to foster professional growth and enhance team performance
• Building and maintaining strong relationships with clients to deliver exceptional service and support

Requirements

• At least a Bachelor's degree
• At least 5 years of experience
• Experience with AngularJS for UI development
• Proficiency in HTML5 for web design
• Utilizing Figma for UI design and prototyping
• Conducting usability testing to enhance user experience
• Developing customer experience strategies for contact centers
• Implementing AI-powered solutions like Dialogflow and Amazon Lex
• Leading teams in human-centered design projects

Qualifications

• Experience with AngularJS for UI development
• Proficiency in HTML5 for web design
• Utilizing Figma for UI design and prototyping
• Conducting usability testing to enhance user experience
• Developing customer experience strategies for contact centers
• Implementing AI-powered solutions like Dialogflow and Amazon Lex
• Leading teams in human-centered design projects

Skills

• Leadership skills
• Project management
• User experience design
• Collaboration
• Client relationship management
• Technical expertise (AngularJS, HTML5)
• Usability testing
• AI and user interaction technologies
• Strategic planning
• Continuous improvement

Benefits

• PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
• All hired individuals are eligible for an annual discretionary bonus.
• PwC is an equal opportunity employer.
• PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery.

Pay

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

Schedule

Full time

Benefits

• PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
• All hired individuals are eligible for an annual discretionary bonus.
• PwC is an equal opportunity employer.
• PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery.

Location

Not specified

Equal Opportunity Employer

PwC is an equal opportunity employer.

Hiring Process

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines