Conversational AI and Agentic AI - Manager
Responsibilities
- Leading the development and implementation of AI-powered contact center solutions to enhance customer interactions
- Managing and guiding teams in the strategic planning and execution of user interaction engineering projects
- Utilizing AngularJS frameworks to create dynamic and responsive user interfaces
- Conducting usability testing and user research to inform design decisions and improve user experience
- Collaborating with stakeholders to gather functional requirements and translate them into technical specifications
- Developing and customizing product designs to meet specific client needs and industry standards
- Applying human-centered design principles to validate accessibility and usability across digital platforms
- Analyzing industry trends to identify opportunities for innovation and improvement in AI and user interaction technologies
- Coaching and mentoring junior staff to foster professional growth and enhance team performance
- Building and maintaining strong relationships with clients to deliver exceptional service and support
Requirements
- At least a Bachelor's degree
- At least 5 years of experience
- Experience with AngularJS for UI development
- Proficiency in HTML5 for web design
- Utilizing Figma for UI design and prototyping
- Conducting usability testing to enhance user experience
- Developing customer experience strategies for contact centers
- Implementing AI-powered solutions like Dialogflow and Amazon Lex
- Leading teams in human-centered design projects
Qualifications
- Experience with AngularJS for UI development
- Proficiency in HTML5 for web design
- Utilizing Figma for UI design and prototyping
- Conducting usability testing to enhance user experience
- Developing customer experience strategies for contact centers
- Implementing AI-powered solutions like Dialogflow and Amazon Lex
- Leading teams in human-centered design projects
Skills
- Leadership skills
- Project management
- User experience design
- Collaboration
- Client relationship management
- Technical expertise (AngularJS, HTML5)
- Usability testing
- AI and user interaction technologies
- Strategic planning
- Continuous improvement
Benefits
- PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
- All hired individuals are eligible for an annual discretionary bonus.
- PwC is an equal opportunity employer.
- PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy.
Pay
The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
Schedule
Full time
Travel
Up to 80%
Company Information
PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
EEO Statement
PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
Equal Opportunity Employer
PwC does not intend to hire experienced or entry level job seekers that will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy.
Los Angeles County Fair Chance Ordinance
For those impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.
How We Work
To learn more about how we work, please visit the following link: https://pwc.to/how-we-work
Application Deadlines
Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines