Conversational AI and Agentic AI - Manager

About the Role

As a Manager in Conversational AI and Agentic AI, you will lead the development of innovative user interaction solutions within our Advisory practice. You will drive software and product innovation, creating cutting-edge AI solutions that enhance user experiences and meet client needs. This role involves collaborating with multidisciplinary teams to design, develop, and implement AI-driven products aligned with clients' strategic objectives. You will mentor junior staff, manage client accounts, and ensure successful project execution while fostering a culture of continuous improvement and innovation.

You will work within PwC’s Advisory practice, focusing on the intersection of data, analytics, and AI. Your responsibilities include identifying opportunities to enhance client service, drive business success, and uphold the firm’s values while contributing to broader business strategies.

Responsibilities

• Lead the development and implementation of AI-powered contact center solutions to enhance customer interactions.
• Manage and guide teams in the strategic planning and execution of user interaction engineering projects.
• Utilize AngularJS frameworks to create dynamic and responsive user interfaces.
• Conduct usability testing and user research to inform design decisions and improve user experience.
• Collaborate with stakeholders to gather functional requirements and translate them into technical specifications.
• Develop and customize product designs to meet specific client needs and industry standards.
• Apply human-centered design principles to validate accessibility and usability across digital platforms.
• Analyze industry trends to identify opportunities for innovation and improvement in AI and user interaction technologies.
• Coach and mentor junior staff to foster professional growth and enhance team performance.
• Build and maintain strong relationships with clients to deliver exceptional service and support.

Requirements

• At least a Bachelor’s degree.
• At least 5 years of experience.

Skills

• Experience with AngularJS for UI development.
• Proficiency in HTML5 for web design.
• Utilizing Figma for UI design and prototyping.
• Conducting usability testing to enhance user experience.
• Developing customer experience strategies for contact centers.
• Implementing AI-powered solutions like Dialogflow and Amazon Lex.
• Leading teams in human-centered design projects.

Pay

The salary range for this position is $99,000 - $232,000. Actual compensation within the range will depend on skills, experience, qualifications, location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.

Benefits

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. View benefits at a glance.