Conversational AI and Agentic AI - Manager
Responsibilities
- Leading the development and implementation of AI-powered contact center solutions to enhance customer interactions
- Managing and guiding teams in the strategic planning and execution of user interaction engineering projects
- Utilizing AngularJS frameworks to create dynamic and responsive user interfaces
- Conducting usability testing and user research to inform design decisions and improve user experience
- Collaborating with stakeholders to gather functional requirements and translate them into technical specifications
- Developing and customizing product designs to meet specific client needs and industry standards
- Applying human-centered design principles to validate accessibility and usability across digital platforms
- Analyzing industry trends to identify opportunities for innovation and improvement in AI and user interaction technologies
- Coaching and mentoring junior staff to foster professional growth and enhance team performance
- Building and maintaining strong relationships with clients to deliver exceptional service and support
Requirements
- At least a Bachelor's degree
- At least 5 years of experience
- Experience with AngularJS for UI development
- Proficiency in HTML5 for web design
- Utilizing Figma for UI design and prototyping
- Conducting usability testing to enhance user experience
- Developing customer experience strategies for contact centers
- Implementing AI-powered solutions like Dialogflow and Amazon Lex
- Leading teams in human-centered design projects
Qualifications
- At least a Bachelor's degree
- At least 5 years of experience
Skills
- Leadership skills
- Project management
- Collaboration
- Client relationship management
- User experience design
- Technical development
- AI and machine learning
- Usability testing
- Strategic planning
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Holiday pay
- Vacation
- Personal and family sick leave
- Discretionary bonus
Pay
The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
Schedule
Full time
Travel
Up to 80%
Company Information
PwC is an equal opportunity employer. All qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work
Equal Opportunity Employer
PwC is an equal opportunity employer. All qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work
Application Instructions
To apply, please visit the following link: https://pwc.to/us-application-deadlines