Convention Services Specialist

About the role

Reserve conference rooms and coordinate services for groups and organizations holding meetings, conventions and other events on hotel/casino grounds. Organize banquet or catering services, reserve audio visual equipment and plan any changes to the configuration of the event space.

Responsibilities

• Aids the group meeting planner in designing menus, recreation and entertainment based on group budget.
• Accountable for the successful and coordination of all requirements of a group.
• Acts as a hotel contact to the group meeting planner to ensure maximum efficiency of the property and group satisfaction.
• Writes and distributes resumes detailing requirements to the appropriate department.
• Solicits and books catering only business as well as groups with a limited number of hotel rooms.
• Greets meeting planner upon arrival on property to ensure smooth check-in for groups.
• Conducts exit interviews and requests re-books.
• Communicates any group challenges to the appropriate staff member.
• Compiles all cancellation/attrition charges of groups.
• Reviews meeting space allocation to maximize revenue.
• Acts as a liaison between the sales and operations department of the hotel to ensure a successful event for the clients and all of the client’s needs are met and communicated accurately and efficiently to all departments of the hotel.
• Coordinates all audiovisual requirements of the client and ensures that proper equipment is ordered.
• Greets all clients as they arrive at the hotel to ensure that they have all required items.
• Participates in weekly sales meetings and operations meetings to communicate the upcoming group’s needs.
• Performs other job-related duties as assigned.

Qualifications

• Bachelor’s degree or equivalent years worked in related field.
• 3 years’ experience in group/event planning and/related sales at a facility close to 35,000 square feet and 400 hotel rooms.
• Working knowledge of Microsoft Office.
• Working knowledge of applying, receiving and maintaining an Oklahoma Gaming License, Oklahoma Liquor License and an Oklahoma Health Card.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Excellent problem-solving skills.
• Ability to work weekends.
• Must possess management skills.
• Must possess a high level of attention to detail.