Convention Services Manager

General Responsibilities

• Producing BEO’s and convention resumes and ensuring proper distribution to all appropriate departments for groups that have been booked through the sales department.
• Maintaining detailed files, records and trace systems.
• Verifying all space requirements and meeting room set-ups with the client.
• Ensuring that public space needed by conventions is properly maintained and in good condition.
• Being familiar with reservation procedures and sales filing systems.
• Organizing all details of the BEO’s.
• Ensuring all special arrangements, food and beverage needs and requests are set up and that all BEO’s are signed by authorized representatives.
• Determining revisions in agendas, reconfirming space blocked with Delphi and releasing any space no longer required.
• Finalizing the program/agenda with the client, including starting and ending times, guarantees, A/V requirements and food and beverage requirements.
• Checking on any VIP rooms and amenities on day of arrival.
• Checking all scheduled functions (1) one hour prior to starting time.
• Keeping all departments informed of any changes in the group’s requirements.

Operations Responsibilities

• Maintain warm, hospitable guest relations in all guest contact.
• Maintain positive employee relations in a supportive environment.
• Work closely with the Banquet Manager and Banquet department in ensuring an understanding of client’s needs.
• Increase Guest Satisfaction scores and lowering guest complaints by ensuring prompt courteous and proper services.
• Operate in compliance with all local, state and federal laws and government regulations.
• Communicate effectively within and between departments.
• Ensure good safety practices of employees.
• Perform special projects, as requested.
• Achieve and/or exceed budgeted sales.
• Operate within budgeted guidelines by maintaining effective controls.
• Review function sheets and work with relevant departments to assure quality and satisfaction.
• Attend regular meetings

Required Skills, Experience and Knowledge

• 2–5 years of experience in conference services, event management, or hotel operations.
• Experience working in hotels, convention centers, resorts, or event venues preferred.
• Knowledge of food & beverage service and banquet operations.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• High attention to detail and problem-solving mindset.
• Ability to work under pressure and manage multiple events simultaneously.
• Proficiency with Delphi, event management software and Microsoft Office.
• Flexible schedule, including evenings, weekends, and holidays as required.

What We Offer

• Competitive base salary and performance.
• Medical, dental, and vision insurance.
• 401k plan.
• Paid time off and holidays.
• Career advancement opportunities within a rapidly growing company.
• A chance to be part of the Rebel movement redefining hospitality leadership.

Pay

Salary Range: $60,000.00 to $65,000.00