Convention Services Manager

Responsibilities

• Know your work schedule and follow it with a high degree of reliability.
• Work in a cooperative and friendly manner with fellow associates.
• Maintain professional attire and personal hygiene.
• Maintain a clean, neat and orderly work area.
• Read, understand and follow all policies, procedures and practices as stated in the Associate Handbook.
• Inform management promptly of any work-related problems or guest complaints.
• Practice “aggressive hospitality” and provide guest satisfaction.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Comply with all applicable federal, state and local laws and ordinances as they apply to the hotel, guests and associates.
• Know all emergency procedures (fire, severe weather, bomb threats, guest accidents/illness, etc.).
• Negotiate with the guest and other patrons for banquets, meetings and other functions, all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure.
• Works closely with set up person for all catering functions to insure maximum utilization of facilities.
• Prepare monthly inventory of all catering office supplies and requisition same for General Manager’s approval.
• Train, coordinate and supervise regarding the duties of the banquet captain and the banquet staff.
• Maintain budgeted sales quotas.
• Solicit banquet business, correctly enter bookings in diary and finalize these functions.
• Handle changes in information listed on Banquet Event Orders (BEO) effectively.
• Finalize details on Banquet Event Order Sheets from the sales department by making customer contact, receiving finalized program and publishing BEO’s for distribution.
• Meet or exceed own booking goals each month by talking and personally meeting with customers to sell hotel function space.
• Accurately prepare weekly forecast for banquet functions.
• Perform MOD responsibilities as directed by property policy.
• Perform site tours to potential customers of the hotel’s banquet facilities.
• Perform MOD responsibilities as directed by property policy.