Convention Services | Event Services Manager

Responsibilities

• To lead and manage the operational management of the conference.
• Ensuring all bookings are delivered to a high standard and meet agreed budget, performance, quality and guest targets.
• Responsible for elements of the overall department budget including supporting the Business Development and CS team in meeting sales and meeting planner satisfaction goals via the surveys.
• Will be expected to take day to day operational decisions that impact the client/guest experience and demonstrate the ability to deliver co-creeation of services within the agreed financial guidelines and existing systems and procedures.
• Proactively monitor customer functions, spending 90% of each day interacting with meeting professionals and their attendees to ensure customer satisfaction.
• Review all relevant written communications, Daily Event Lists, Group Resumes, Banquet Event Orders.
• Ensure a smooth and seamless operation of all events and meetings by working closely with supporting departments to ensure efficiency of daily operations.
• Meet with Meeting Professionals/Convention and Catering Managers prior to the start of the first event to verify meeting specifications.
• Inspect and detail all meeting rooms/function spaces prior to the start of each event with sufficient time to make any necessary changes.
• Cookordinate with all operating departments to ensure top product quality.

Requirements

• Well organized and demonstrated strong problem solving skills.
• Ability to develop strong professional relationships with vendors, guests and employees.
• Ability to communicate effectively and establish and maintain effective working relationships with staff.
• Must be able to multi-task, work independently and maintain a positive attitude within a very busy environment.

Qualifications

• Minimum of two (2) years Convention Services/Catering and hotel operations experience.
• Experience in a large convention hotel.
• Bachelor's Degree in Hospitality Management /Administration or related discipline preferred.