Control Room Supervisor

About the role

Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.

Responsibilities

• Coaches and disciplines personnel as appropriate;
• Sets up and maintains schedules;
• Trains Security Officers and other company personnel;
• Reviews post orders and other details of assignments with subordinates;
• Assists in the submission of payroll and personnel information to the company as designated;
• Affirms adequate coverage of all posts and positions;
• Presents, files, and submits various reports as required;
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities;
• Makes contact with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service;
• In accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.

Requirements

• Must have a valid drivers license;
• Minimum Of 2 Years Of Security Experience;
• 2 Years Supervisor Experience required;
• Education/Experience: High School Diploma or G.E.D. and 2 years of related experience, or an an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.

Qualifications

• Knowledge of security operations with an emphasis on patrol, inspection and response services;
• Knowledge of supervisory practices and procedures;
• Ability to provide positive direction and motivate performance;
• Understanding of a variety of security and safety devices and controls;
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form;
• Ability to track and maintain schedule assignments;
• Ability to be an effective team member;
• Ability to maintain professional composure when dealing with unusual circumstances;
• Courteous telephone manner;
• Ability to adapt to various sites and changes in post procedures;
• Ability to write routine correspondence, including logs and reports;
• Good organizational skills;
• Strong customer service and results orientation;
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

Skills

• May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers;
• Knowledge of security operations with an emphasis on patrol, inspection and response services;
• Knowledge of supervisory practices and procedures;
• Ability to provide positive direction and motivate performance;
• Understanding of a variety of security and safety devices and controls;
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form;
• Ability to track and maintain schedule assignments;
• Ability to be an effective team member;
• Ability to maintain professional composure when dealing with unusual circumstances;
• Courteous telephone manner;
• Ability to adapt to various sites and changes in post procedures;
• Ability to write routine correspondence, including logs and reports;
• Good organizational skills;
• Strong customer service and results orientation;
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

Benefits

• Retirement plan;
• Employer-provided medical and dental coverage;
• Company-paid life insurance;
• Voluntary life and disability insurance;
• Employee assistance plan;
• Securitas Saves discount program;
• Paid holidays;
• Paid time away from work.