Control Room Supervisor

Key Responsibilities

• Monitor security camera systems and oversee operations within the Security Operations Center (SOC).
• Serve as a weather watcher by monitoring local conditions and communicating potential weather-related risks to decision-makers.
• Manage visitor processing using the DCAT Security Dashboard, including coordinating check-in operations during high-volume periods.
• Maintain accurate logs, reports, and records in accordance with standard operating procedures.
• Conduct and document welfare checks using the incident management system (where applicable).
• Respond to and resolve security incidents during assigned shifts; serve as Incident Commander in the absence of senior leadership.
• Provide recommendations regarding disciplinary actions for security personnel when necessary.
• Ensure all shift personnel are in compliance with uniform standards and professional appearance requirements.
• Escalate personnel or payroll issues that cannot be resolved at the supervisory level.
• Identify staffing or security gaps and recommend improvements to strengthen the security program.
• Verify accuracy of reports, time stamps, and documentation completed by team members.
• Review patrol checklists, reports, journals, and logs for completeness and compliance.
• Conduct shift briefings to ensure proper communication of incidents and ongoing concerns.
• Ensure all scheduled security posts are staffed appropriately throughout the shift.
• Perform additional duties as assigned by leadership.

Qualifications

• Must be at least 21 years of age.
• Valid driver’s license required.
• Prior experience in security operations, supervision, or a related field preferred.
• Strong leadership, communication, and incident management skills.
• Ability to work in a fast-paced, high-responsibility environment.
• Experience with security systems, reporting tools, and incident management platforms is a plus.

Work Environment

• Based in a Security Operations Center with continuous monitoring responsibilities.
• Shift-based role, which may include nights, weekends, and holidays.

Benefits

• Retirement plan.
• Employer-provided medical and dental coverage.
• Company-paid life insurance.
• Voluntary life and disability insurance.
• Employee assistance plan.
• Securitas Saves discount program.
• Paid holidays.
• Paid time away from work.