Control Booth Operator - JUV DETENTION 1ST - CORRECTIONS

About the role

Performs observation, monitoring, and security work in controlling access of public and internal entrances and exits at the Department of Corrections Juvenile Detention Facility.

Responsibilities

• Maintain security by controlling access into and out of the facility, using audio and visual monitors including employee, public, and law enforcement entrances.
• Act as the primary provider of electronic access and movement within the facility.
• Effectively communicate through verbal or electronic means.
• Operate electronic and video security equipment from a locked master control booth and maintain facility and building security.
• Monitor all movement and activities of the interior and exterior of the facility.
• Process and log visitors to the facility by ensuring visitors have been approved for visitation; request staff to bring client to visitor ensure that the area in which the client is being transported through remains secure; maintain number of visitations to ensure that client does not exceed the regulated limit; ensure that visitors carry only what is permitted into secure area.
• Provide customer service through a high volume of contact with staff, visitor, and members of the public.
• Answer telephone calls to the facility; transferring them to the appropriate location, and pages employees and visitors when necessary.
• Provide customer service to the parents by providing the parent a handbook, answering questions, and obtaining the appropriate releases to be signed by the parent or guardian.
• Maintain a Master Control Board; recording the number and location of every detained client.
• Prepare and maintain various records, forms, logs, and boards; including visitation information and authorization in compliance with established policies and procedures.

Requirements

• One year of experience in working with the public in customer service or security work.
• Professional references are required to verify the related work experience.
• High school diploma or equivalent.
• Transcript verifying education credits is required.
• Must be at least 21 years of age.

Qualifications

• Must be at least 21 years of age.
• Pass legal background check, Child and Adult Abuse & Neglect Central Registry checks, KCJIS Security Policy (fingerprint) check, and pre-employment screens.
• Must meet the required conditions contained in KSA 65-516 and KAR 28-4-356(d), (1-5).

Skills

• Customer service skills
• Security management skills
• Electronic and video security equipment operation

Benefits

Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits.

Pay

$19.33 per hour

Schedule

Variety of hours, including holidays, weekends, and some overtime may be required.

Company

Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits.