Control Room Operator (Sheriff's Office)

About the role

Electronically control all access to, from, and inside the jail via computer terminal while guiding staff, law enforcement, professional visits and the public within the facility while maintaining jail safety and security according to facility policies and procedures. Promptly dispatch corrections staff to location of alarms and emergency situations. Provide radio communications and other means of communication to support the operations of the jail and contact other law enforcement agencies as required.

Responsibilities

• Maintain standards of dress in accordance with policy and procedure.
• Understand and complies with policy and procedure to include Sheriff's Office memorandums, directives, and notices.
• Maintain officer safety and situational awareness.
• Provide credible and truthful reporting and testimony as needed.
• Monitor security precautions and control the movement of inmates & staff within the secure area of the Dakota County jail via monitors and control panel access or keys control.
• Monitor, detect, and facilitate a response to requests/needs for emergency assistance.
• Maintain building security log for after-hours personnel.
• Report non-compliance of safety or security related policies to Jail Sergeant.
• Maintain continuous monitoring of several alarm systems.
• Log all inmate departures and arrivals from work release and STS programs.
• Conduct radio checks prior to the start of each new shift.
• Receive calls from the public and other law enforcement agencies during and after business hours.
• Maintain all fax, radio, telephone, television, computers, and equipment in Master Control and arrange for repairs as needed.
• Monitor video visiting system.

  Requirements

  • High School Diploma/GED AND Two years of full-time work experience from any industry or employer. Convert any part-time experience to full years (i.e. 20 hours week for 2 years equals 1-year full time).
  • A completed 2-year degree or higher in any field.
  • Pursuant to Dakota County Policy, this position is designated as Safety Sensitive.
  • Knowledge of State, County, and Federal regulations.
  • Knowledge of Dakota County computer program.
  • Monitor all inmate and jail staff activity via CCTV.

  Qualifications

  • High School Diploma/GED AND Two years of full-time work experience from any industry or employer. Convert any part-time experience to full years (i.e. 20 hours week for 2 years equals 1-year full time).
  • A completed 2-year degree or higher in any field.

  Skills

  • Ability to see, hear and remember facts and circumstances to write an accurate report of the facts.
  • Ability to communicate effectively both orally and in writing.
  • Ability to deal with inmates, coworkers, and the public in a fair and respectful manner.
  • Ability to solve varied and diverse problems that require deductive reasoning skills.
  • Ability to work independently with little supervision, self-motivated.
  • Considerable ability to work effectively while under stressful situations.
  • Knowledge of State, County, and Federal regulations.
  • Knowledge of Dakota County computer program.

  Benefits

  • Comprehensive and affordable medical, dental, vision, and other benefits.
  • Excellent work-life balance.
  • Generous paid time off (accrual rate starts at four weeks per year).
  • Eleven paid holidays and one floating holiday each year.
  • Pension with a generous employer contribution.

  Pay

  The full salary range for this position is $52,326- $81,760 annually and preferred hiring range is $52,326- $65,408 annually. The amount that is offered is dependent on the candidate's overall skills, education, experience and internal equity. The offer would also include the County's benefits package.

  Schedule

  Regular attendance according to the position's management approved work schedule is required for all positions. Workers in this class mainly work in a secure control room inside the jail but will also have occasional contact with inmates throughout the jail. Work is performed in a 24/7 secure facility environment and staff are required to work either an 8 or 12-hour shifts, which includes weekends and holidays. Staff may also have to work on-call, over-time, and forced shift extensions.