Control Room Operator Jail- Sheriff's Office

Salary range: $39,309.00 - $58,964.00 DOE + $1 per hour worked in environmental pay. All job-related experience must be included on the resume to be considered in the salary offer.

About the Role

Monitors and controls the security access and movements into, out of, and within the Jails.

Minimum Qualifications

• Two (2) years of directly related experience (e.g., Law Enforcement, Facility Protection, Security, Dispatch, Corrections, Loss Prevention, Video Surveillance, Call Center).
• Must pass a required background check through fingerprinting and enroll in the continuous RAP Back (Record of Arrest and Prosecution Back) program.
• Must receive a verified negative test result on a mandatory drug test before starting in this position.
• Will be subject to random alcohol and drug testing. May be subject to post-accident and reasonable suspicion alcohol and drug testing.

Responsibilities

• Controls employee, prisoner, visitor, and volunteer access to secure doors, booking and visiting areas, units, halls, and high-traffic areas.
• Remotely monitors movement throughout jails, identifies emergency situations, calls for appropriate correctional and/or medical emergency response, and expedites access through the Jail.
• Observes prisoners within common areas of housing units, Booking, Visiting, halls, and other areas of jails and secure exterior perimeters.
• Responds to panel alarms, watches tour time-outs, and intercom communications with prisoners and staff; performs “all-calls” and remote lockdown of unit or facility or facilitates emergency evacuations using override or manual protocols.
• Receives and dispatches information, requests, and instructions as directed by supervisors or commanders to perform callouts for specialized units.
• Observes and participates in testing controls for alarms, doors, and elevators and monitors electronic security systems for alarms and problems.
• Greets visitors and volunteers at the Administration Desk, answers phones, compiles reports, and assists the public.
• Monitors and tests recording equipment for cameras; downloads and copies video.
• Monitors and controls radio traffic within the facility, including shutting down non-emergency traffic during crises.
• Prepares daily logs and reports and enters information into databases to capture daily activities.

Knowledge, Skills and Abilities

• Knowledge of principles, practices, and techniques of custody and control.
• Knowledge of behavior patterns and legal rights of prisoners.
• Knowledge of operations of sally port controls, cell locks, and control panels commonly used in a secure facility.
• Knowledge of safety hazards and necessary safety precautions sufficient to establish a safe working environment.
• Ability to communicate clearly and concisely both orally and in writing.
• Ability to respond to multiple requests for information in accordance with established policies, laws, and ordinances.
• Ability to observe, identify, and effectively react to various security situations or emergency conditions and make effective decisions during life-threatening situations.
• Ability to effectively handle multiple tasks and complete work in a timely manner.
• Ability to operate and use video and alarm system equipment, control panels and related software, job-related computer software, and standard office equipment.
• Ability to understand and apply oral, written, illustrated, or demonstrated instructions.
• Ability to maintain highly confidential information concerning the security of the jail.
• Ability to obtain and maintain BCI certification.
• Ability to clearly hear without correction in either ear; see with visual acuity for far, near, and peripheral sight including depth perception and color vision.

Working Conditions and Physical Requirements

• Works in a secure Correctional Facility, requiring constant attention to safety and security measures while working around prisoners.
• Requires sitting for long periods of time, reaching, working with hands, and working in stressful situations where there may be danger to the life, body, and/or health of others.
• Requires no uncorrected hearing loss in either ear, visual acuity for far, near, and peripheral sight including depth perception and color vision.
• Required to handle emergencies or crises including callouts.