Contracts/Deal Desk Administrator

Pay Rate: $58 - $65 per hour (W2 contract)
Location: Remote (PST)

Responsibilities

• Execute end-to-end contract workflows, including intake validation, drafting support, redlining coordination, routing for approvals, and final signature execution.
• Manage a high volume of customer contracts, renewals, and amendments with strong accuracy and adherence to internal policies and compliance requirements.
• Ensure all pricing, terms, and contract structures align with approved guidelines and approval frameworks.
• Track contract status across multiple workflows, proactively following up to remove blockers and ensure timely execution.
• Update ERP systems (e.g., NetSuite) with finalized pricing, contract terms, and relevant customer data upon approval to ensure downstream accuracy.
• Maintain clean, accurate, and audit-ready contract and pricing data across systems.
• Provide weekly status updates on the contract pipeline, including progress, risks, and key milestones.
• Identify operational bottlenecks and implement process improvements to increase efficiency and reduce cycle times.
• Support continuous improvement of contract processes, templates, and intake mechanisms.
• Contribute to documentation, standardization, and scalability of repeatable workflows.
• Serve as a primary point of contact for Sales and internal stakeholders on contract-related requests, pricing exceptions, and status inquiries.
• Partner cross-functionally with Legal, Finance, Sales Leadership, and Regulatory to drive alignment and timely execution.
• Communicate clearly and proactively on contract status, risks, and required actions.
• Deliver a high level of internal customer service through responsiveness, transparency, and solution-oriented support throughout the contract lifecycle.
• Analyze customer usage trends, renewal timelines, and revenue/spend patterns to support contract strategy and decision-making (e.g., rebate, commitment, and tiered volume agreements).
• Provide insights into customer performance, including spend trajectory and potential growth or risk indicators.
• Assist in identifying discrepancies or inconsistencies in customer data and escalate as needed.
• Support account teams with data-driven inputs for renewals, pricing discussions, and contract structuring.

Requirements

• 3-5 years of experience in commercial contract operations or a related role.
• Proven ability to manage high-volume, detail-oriented work with strong accuracy and organization.
• Working knowledge of contract lifecycle management processes.
• Strong prioritization and time management skills across multiple concurrent workflows.
• Clear, professional communication skills with the ability to work effectively across cross-functional teams.
• Process-oriented mindset with the ability to identify and drive incremental improvements.
• Sound judgment and a proactive approach to escalation and problem-solving.
• Ability to operate effectively in a fast-paced, execution-driven environment.
• Strong customer service orientation with a focus on responsiveness and stakeholder experience.

Desired Skills

• Contract administration
• Deal desk operations
• Commercial contract operations
• Contract lifecycle management
• Contract intake validation
• Contract drafting support
• Contract redlining coordination
• Approval routing
• Signature execution
• Customer contracts, renewals, and amendments
• Pricing validation
• Contract terms and structuring
• Approval frameworks and compliance
• Contract status tracking and workflow management
• ERP systems (e.g., NetSuite)
• Contract and pricing data management
• Audit-ready documentation
• Contract pipeline reporting, risk tracking, and milestone tracking
• Process improvement and cycle-time reduction
• Contract templates and intake processes
• Workflow standardization and scalable operations
• Stakeholder management and cross-functional collaboration (Legal, Finance, Sales, Sales Leadership, Regulatory)
• Pricing exceptions
• Customer service
• Customer usage, renewal, revenue, and spend analysis
• Rebate, commitment, and tiered volume agreements
• Customer performance insights and growth/risk indicators
• Data discrepancy identification
• Data-driven decision-making and pricing discussions