Contracts Clerk

About the role

Vacation Village Resorts by Vacatia is a leader in the vacation ownership industry, offering deeded real estate interests at over 30 resort and affiliate properties. With a worldwide owner base exceeding 400,000 families, the company is dedicated to providing memorable vacations in popular destinations.

Responsibilities

• Greets customers arriving for their presentation.
• Assigns the representative to the customer and distributes recording devices to the representatives.
• Prepares gifts for customers and monitors premium inventory.
• Types timeshare sales contracts; processes, scans and mails (if necessary) contract paperwork, including changes to contracts; such as pending sales going to OW, cancellation letters, updating PAC, addendums and other customer correspondence.
• Maintains Customer Interaction (after sale): Processes down payments on sales, completes customer correspondence letters, addendums to contracts, including making payment amount and date adjustments, demand letters for late payments, assists customers with inquiries after sale; including general contract questions and questions regarding their ownership, assists Verification Loan Officers (VLOs) with general customer questions and contract corrections, facilitates communication with the VLO and/or salesperson, verifies and balances all customer tours in relation to actual tours at the resort, obtains equities from current timeshare mortgage in preparation for potential sales upgrades, checks equity status as requested, calls Corporate to ascertain if customer payments, late fees on maintenance, and taxes are current.
• Performs other duties as assigned.

Requirements

• Relevant work experience with a HS Diploma or equivalent is preferred.
• Ability to use internal Company software for contracts.
• Knowledge of Microsoft Office®, Word®, and Excel®.
• Skill and ability to type accurately in a highly charged sales environment.
• Must be able to perform general office duties.
• Ability to communicate effectively with many types of customers.
• Must be able to work weekends, holidays and extended hours, if needed.
• Floida Notary Public certification.

Qualifications

• High school diploma or equivalent.

Skills

• Microsoft Office® proficiency.
• Excellent typing skills.
• Customer service skills.
• Ability to work in a fast-paced environment.

Benefits

• Capped earning potential.
• Competitive Commission structure.
• Weekly pay.
• Paid training.
• Paid Time Off.
• Health, Dental, Vision Insurance.
• 401(k) with company match.
• Life insurance and Accidental Death and Dismemberment (AD&D) insurance.
• Paid Time Off.
• Wellness Program (subject to provider availability).
• Employee Assistance Program.
• Tuition Reimbursement Assistance.
• Employee Discounts (Tickets at Work, Perks at Work).