Contract Logistics Customer Onboarding Lead Project Manager North America

About the role

As a Customer Onboarding Lead Project Manager at Kuehne+Nagel, you will manage the customer implementation of continental Anchor projects and deliver on-time and on-budget according to customer and K+N requirements. The Customer Onboarding Lead Project Manager is responsible for leading and continuously improving the Customer Onboarding function within Contract Logistics.

Responsibilities

• Own and manage the complete Project Management scope, including project planning, scope control, change requests, and financial management.
• Serve as the main customer contact, fostering strong partnerships and acting as a trusted advisor throughout the project.
• Lead weekly internal project meetings and customer-facing meetings to ensure alignment, progress, and issue resolution.
• Coordinate and facilitate steering committee meetings and ensure timely delivery of status updates and reporting.
• Manage and guide the project team to ensure high-quality project execution and on-time delivery.
• Provide indirect performance feedback for project team members.
• Oversee and support other Project Managers within the continent, ensuring consistency in approach and delivery standards.
• Train team members and trainers on Project Management methodologies, tools, and best practices.
• Continuously define, refine, and promote best practices within areas of expertise to drive operational excellence.

Requirements

• Bachelor Degree or equivalent work experience
• 5-10 years Project Management experience
• 5-10 years Logistics International experience
• 5-10 years Leadership experience - direct and virtual
• 5-10 years Contract Logistics experience
• Travel minimum required: 40% and as required international and intercontinental

Benefits

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Pay

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

About the company

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.