Contract Logistics Customer Onboarding Lead Project Manager North America

About the role

As a Customer Onboarding Lead Project Manager at Kuehne+Nagel, you will manage the customer implementation of continental Anchor projects (projects that include full or part of elements of hyper automation, new facility construction, multiple sites, site consolidation, KN warehouse management system interface with Automation WCS, systems migration, high-profile strategic customer, distribution) and deliver on-time and on-budget according to customer and K+N requirements.

This role owns the strategy, execution, and governance of customer onboarding projects, ensuring flawless implementation, strong customer engagement, and minimized operational and financial risk.

Responsibilities

• Own and manage the complete Project Management scope, including project planning, scope control, change requests, and financial management.
• Serve as the main customer contact, fostering strong partnerships and acting as a trusted advisor throughout the project.
• Lead weekly internal project meetings and customer-facing meetings to ensure alignment, progress, and issue resolution.
• Coordinate and facilitate steering committee meetings and ensure timely delivery of status updates and reporting.
• Manage and guide the project team to ensure high-quality project execution and on-time delivery.
• Provide indirect performance feedback for project team members.
• Oversee and support other Project Managers within the continent, ensuring consistency in approach and delivery standards.
• Train team members and trainers on Project Management methodologies, tools, and best practices.
• Continuously define, refine, and promote best practices within areas of expertise to drive operational excellence.

Requirements

• Bachelor Degree or equivalent work experience.
• 5-10 years Project Management experience.
• 5-10 years Logistics International experience.
• 5-10 years Leadership experience - direct and virtual.
• 5-10 years Contract Logistics experience.
• Travel minimum required: 40% and as required international and intercontinental.

Benefits

At Kuehne+Nagel, we offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes:

• Health and welfare benefits.
• 401k retirement savings plan.
• Tuition reimbursement.
• Incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.