Contract Administrator II

Main Duties & Responsibilities

• Review and proofread work completed by colleagues to ensure accuracy and reduce the potential for errors.
• Utilize the ERP system and Customer Support Portal (CRM) to do daily functions.
• Aid with financial audits that requires sales documentation.
• Demonstrate strong expertise in DFAR/FAR/ITAR compliance and participate in the annual conference to stay current with regulatory updates.
• Liaison between the customers you manage and Monogram Aerospace Fasteners.
• Review and price large bids for supervisor/management to review to ensure the company meets deadline for bid.
• Communicate changes in delivery date and reason for delay in product shipment to customer and negotiate new delivery dates based on collaboration with Production Control.
• Conduct a thorough review of customer drawings and specifications as contracts are awarded or renewed.
• Collaborate with Quality and/or Engineering departments upon receipt of Notices of Nonconformance to facilitate resolution.
• Maintain in-depth knowledge of product offerings, pricing, delivery schedules, and drop-ship procedures as required.
• Effectively organize, prioritize, and manage workload to meet deadlines and department objectives.
• Lead and participate in meetings with customers and internal teams to discuss issues, updates, and improvements.
• Accurately file and scan documentation, ensuring records are maintained in appropriate digital or physical locations.
• Possess deep expertise in differentiating between OEMs and authorized distributors to inform strategic sourcing and procurement decisions.
• Collaborate with Inside Sales Supervisor or Manager on internal processes of RFQs, sales orders, order confirmations.
• Review and analyze customer contracts to verify alignment with contractual obligations.
• Maintain and update customer accounts to ensure accurate and current information.
• Collaborate with Engineering department and Production planning on new product development.
• Address escalated concerns, inquiries, and complaints with urgency and professionalism.
• Presenting sales strategies and goals to the teams to ensure alignment throughout the department.
• Develop an understanding of sales reports, forecasting, and sales performance metrics.
• Collaborate with supervisor to ensure ERP sales procedures (AS9100) and work instructions for customer support portal.

Qualifications

• 5+ years of customer service and additional experience in administration of commercial contracts.
• Preferred Bachelor’s Degree In Business Administration.