Contract Administrator II

About the role

VertexOne is the recognized leader in SaaS platforms for utilities across North America. We help utilities deliver a compelling customer experience, reduce the cost to serve customers, increase operational efficiency, improve customer satisfaction, and drive utility operations forward. Our Contract Administrator II (Temp to possible Permanent Hire) position requires strong experience managing and owning contracts, a strong knowledge of legal terms, and document management systems.

Responsibilities

• Oversee actions with internal legal teams
• Report status of current contract processes to management and stakeholders
• Ensure contracting documents are being completed in a timely manner
• Provide first-round responses to customer redlines
• Aid in negotiating terms, conditions, and pricing for large and complex contracts
• Obtain electronic signatures, manage internal contract distributions, and ensure legal documents are properly filed
• Seek efficiency through thorough review of processes and lead team/departmental changes
• Perform contract administration duties and responsibilities in accordance with internal policies and procedures, applicable laws and regulations, customer requirements, and sound business judgment
• Identify and escalate non-standard, complex matters received in the corporate mailbox to appropriate internal resources
• Create and maintain vendor data within Dynamics365
• Absorb Purchase Order Requests via eRequest via Azure AD
• Absorb Consultant SOWs

Requirements

• At least 5 years experience as a Contract Administrator in a SaaS environment (preferred)
• Hands-on experience with contract drafting, review, and administration, as well as managing SOW's
• Ability to modify existing templates, implement new templates, and be co-owner of contract workflow
• Hands-on experience negotiating contract terms and ensuring terms are accurately captured in executed agreements and red-lining contracts
• Experience managing post-execution obligations (deliverables, payment terms, SLAs, compliance, renewals, notices)
• Experience assessing contract risk (including indemnification, limitation of liability, and termination)
• Experience managing amendments and change orders
• Knowledge of contract governance, enforcement, and remedies
• Experience translating contract terms into clear, actionable guidance for non-legal teams
• Experience supporting audits, records requests, and/or inquiries by producing contract and compliance documentation
• Experience drafting and negotiating contract terms to protect the organization in disputes
• Strong communication and written skills
• Experience working across multiple departments with all members of management and teams
• Strong proficiency with the MS Office Suite (MS Word, Excel, PowerPoint, Teams)
• Detail-oriented, problem-solving, and proven analytical skills are required - with the ability to spot errors and inconsistencies
• Works efficiently, independently and with minimal supervision and takes ownership and a proactive approach to tasks that need to be completed
• Adapts easily to competing and shifting priorities in a fast-paced environment

Qualifications

• Must have at least 5 years experience as a Contract Administrator in a SaaS environment (preferred)
• Must have hands-on experience with contract drafting, review, and administration experience, as well as managing SOW's.
• Ability to modify existing templates, implement new templates, and be co-owner of contract workflow
• Must have hands on experience negotiating contract terms and ensuring terms are accurately captured in executed agreements and red-lining contracts
• Experience managing post-execution obligations (deliverables, payment terms, SLAs, compliance, renewals, notices)
• Must have experience managing amendments and change orders
• Must have experience applying contract governance controls to contracts - Knowledge of contract governance, enforcement, and remedies
• Must have experience translating contract terms into clear, actionable guidance for non-legal teams
• Must have experience supporting audits, records requests, and/or inquiries by producing contract and compliance documentation
• Must have experience drafting and negotiating contract terms to protect the organization in disputes
• Must have strong communication and written skills
• Must have experience working across multiple departments with all members of management and teams
• Must have a strong proficiency with the MS Office Suite (MS Word, Excel, PowerPoint, Teams)
• Must have detail-oriented, problem-solving, and proven analytical skills are required - with the ability to spot errors and inconsistencies
• Must works efficiently, independently and with minimal supervision and takes ownership and a proactive approach to tasks that need to be completed
• Must adapt easily to competing and shifting priorities in a fast-paced environment

Skills

• Contract drafting and review
• Contract negotiation
• Contract administration
• Document management
• Legal terms understanding
• Customer service experience
• Teamwork and collaboration
• Communication and writing skills
• MS Office Suite proficiency

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program

About VertexOne

VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.

Equal Opportunity Employer

VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.