Continuous Improvement Project Coordinator (KPO)

Responsibilities

• Act as the primary contact for distribution staff on ERP-related questions and issues; deliver and reinforce user training; and create, update, and maintain complete system documentation.
• Diagnose and resolve system and process issues, escalating and partnering with IT for complex technical problems.
• Cookinate system updates and cross-functional communications across departments and locations to support smooth integration and consistent workflows.
• Maintain ERP data accuracy (e.g., inventory levels, order status) and produce reports that support management analysis and decision-making.
• Identify process and system gaps and translate requirements into clear, actionable work plans for technical teams.
• Validate that system functionality meets business needs and recommend process and/or system improvements as required.
• Lead continuous improvement projects that optimize process execution, system alignment, and operational efficiency.
• Support daily ERP operations in the distribution environment, ensuring ongoing system stability, reliability, and data integrity.
• Use data-driven tools and analysis to monitor operations, identify inefficiencies, and develop optimization strategies.
• Define and maintain standard work, instructions, and performance metrics to improve inventory accuracy, streamline handling, maximize productivity, and promote efficient material flow and utilization.
• Support and administer company policies and procedures within the distribution operation.
• Be available to work off-shifts as needed to support system integration and major changes.

Qualifications

• Detail oriented and able to build positive relationships with internal and external customers.
• Self-driven, results oriented, and motivated to work effectively without direct supervision.
• Continuous improvement experience, specifically with or around Business Process Kaizen, Six Sigma, A3 and/or 8D process improvement steps, etc.
• Experience leading/supervising small teams (5 -15) in a distribution/warehouse environment – 3+ years preferred.
• WMS/ERP implementation and proficiency (e.g., MS D365, Manhatten, Oracle).
• Demonstrated organization skills, good time management skills, strong analytical and data driven problem solving skills.
• Experience in collaborating across multiple departments.
• Familiar with and proficient with MS Office, Outlook, Power Bi.

Education, Experience, Licenses/Certificates & Skills

• Bachelor’s degree (B.S.) from four-year college or university and three to five years related experience; or equivalent combination of education and experience preferred.

Physical Requirements

• While performing the duties of this job, the employee is generally in an office setting.

Work Environment

• While performing the duties of this job, the employee is generally in an office setting.