Contested Foreclosure Manager

About the role

Responsible for directing the day-to-day activities of a unit, managing approximately 10 FTEs (or fewer employees covering diverse disciplines and/or complex functions). This role oversees workflow of medium complexity and risk exposure, acting largely independently. External contacts include customers, vendors, and outside agencies, with charge-off authority within established levels.

Responsibilities

• Oversee the daily activities of a unit to meet department objectives.
• Direct staff in customer service, collections, or account servicing techniques.
• Resolve disputed transactions in a timely and cost-effective manner.
• Negotiate effectively on customer calls.
• Compile month-end data for management decision-making.
• Serve as an integral member of the portfolio acquisition team, directing the onboarding of acquired loans.
• Evaluate and enhance unit processes, procedures, and policies to increase operational efficiency.
• Adhere to the company’s risk and regulatory standards, policies, and controls; escalate risk-related issues to management.
• Design, implement, and maintain internal controls to mitigate risk.
• Promote an inclusive environment that reflects the M&T Bank brand.
• Maintain internal control standards, addressing audit points and regulatory issues.
• Exercise managerial authority over staffing, performance appraisals, promotions, salary recommendations, and terminations.
• Complete other related duties as assigned.

Requirements

• A combined total of 6 years of higher education and relevant work experience in Foreclosure or Mortgage Default, including 1 year of supervisory or leadership experience.
• Excellent customer service skills with the ability to use tact and diplomacy.
• Strong knowledge of relevant spreadsheet, word processing, and presentation software.

Preferred Qualifications

• Bachelor’s degree.
• Excellent oral and written communication skills.
• Strong knowledge of departmental systems, documents, and procedures.

Pay

The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). Compensation will be informed by the successful candidate’s knowledge, skills, and experience.

Location

Getzville, New York, United States of America