Supervisor, Foreclosure

Responsibilities

• Leads and manages end-to-end foreclosure functions to ensure the foreclosure portfolio is processed in compliance with all state and federal laws, while adhering to Investor, Insurer, Agency, and company guidelines.
• Proactively monitors and stays current with pending regulatory, statutory, and investor guideline changes that could impact foreclosure processes, ensuring timely implementation of necessary updates.
• Develops, enhances, and implements accurate and timely functional reporting to track key performance indicators (KPIs), measure efficiency, and identify areas for improvement.
• Oversees day-to-day internal and external relationships, establishing and monitoring service delivery, productivity, and quality standards with attorneys, vendors, and other business partners.
• Collaborates with key stakeholders across the organization, including Compliance, Risk, Bankruptcy, Loss Mitigation, and Loan Servicing, to drive continuous quality improvement and operational efficiencies.
• Translates the organization’s strategic direction, policies, and structural requirements into actionable plans that enhance foreclosure operations and mitigate risks.
• Identifies and recommends process improvement opportunities within the department and cross-functionally to streamline workflows and minimize risk exposure.
• Prepares and delivers updates, presentations, and performance reports to Senior Leaders and key stakeholders, providing insights on foreclosure trends, regulatory changes, and operational challenges.
• Safeguards strict adherence to departmental and business policies while fostering a culture of compliance and accountability.
• Prioritizes and allocates workload effectively to meet critical deadlines and ensure timely and accurate resolutions for both internal and external partners.

Requirements

• Minimum of 5+ years of foreclosure experience, with a strong understanding of end-to-end foreclosure processes, including judicial and non-judicial timelines.
• GSE Expertise: Direct experience working with Government-Sponsored Enterprises (GSEs), including Fannie Mae and Freddie Mac, with a thorough understanding of their foreclosure requirements.
• Technical Proficiency: Proficiency in basic computer software programs, including Windows, Microsoft Word, Excel, Outlook, and Internet applications; ability to quickly adapt to proprietary servicing platforms and workflow systems.
• Results-Driven: Proven track record of delivering measurable results by analyzing operational risks and opportunities, developing strategic action plans, and executing solutions to drive performance improvements.
• Operational Management: Demonstrated ability to collect, analyze, and interpret performance data, market research, and other relevant metrics to optimize operational efficiency and service delivery.
• Attention to Detail: High level of accuracy and adherence to strict guidelines, policies, and regulatory requirements to minimize risk exposure.
• Deadline-Driven: Ability to work effectively under pressure, manage competing priorities, and meet critical deadlines while maintaining a high level of quality and compliance.
• Independent & Self-Motivated: Capable of working autonomously while ensuring tasks are completed within prescribed guidelines, routines, and industry best practices.
• Customer Service Focus: Strong commitment to providing exemplary service to both internal and external stakeholders, fostering a positive and professional working environment.
• Communication Skills: Excellent oral and written communication skills, with the ability to convey complex information clearly and effectively to various audiences.

Qualifications

• Education: High school diploma or equivalent required; Bachelor's degree in Business, Finance, or a related field preferred.
• Experience: Minimum of 5 years of foreclosure servicing experience, with a strong understanding of foreclosure regulations, investor guidelines, and default servicing operations.
• Industry Knowledge: Working knowledge of foreclosure laws, timelines, and processes across multiple jurisdictions, including GSE (Fannie Mae/Freddie Mac), FHA, VA, and USDA guidelines.
• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with loan servicing systems such as MSP, Black Knight, or similar platforms.
• Regulatory Compliance: Understanding of federal and state foreclosure regulations, including CFPB, FDCPA, and applicable investor/insurer guidelines.