Contents Packout Manager

Responsibilities

• Manage and oversee all packout and packback operations for residential and commercial jobs.
• Ensure proper handling, protection, and transport of customer belongings.
• Create detailed inventories using restoration software (Encircle, ContentsTrack, XactContents, etc.).
• Assess items for salvageability, documenting non-restorable items with photos and descriptions.
• Oversee cleaning, deodorization, and restoration of contents using appropriate methods (ultrasonic cleaning, ozone, hydroxyl, HEPA vacuuming, etc.).
• Maintain high levels of communication, morale, and performance across the contents team.
• Enforce safety protocols and ensure the team uses proper PPE and lifting techniques.
• Serve as the primary contents point of contact for homeowners and adjusters.
• Conduct walk-throughs with customers during packout and packback phases.
• Address customer concerns with empathy and professionalism.
• Provide accurate salvage lists, non-salvage logs, and documentation required by insurance carriers.
• Maintain detailed digital documentation including photos, notes, inventory lists, barcodes, and work logs.
• Prepare reports for insurance adjusters and project managers.
• Track cleaning progress and warehouse location assignments for all customer items.
• Ensure warehouse is organized, labeled, and compliant with safety regulations.
• Oversee storage vault organization, cleanliness, and tracking systems.
• Cook up load-out and delivery logistics for packbacks.
• Inspect contents cleaning results to ensure they meet company and industry standards.
• Verify all items are accounted for during packout and packback.
• Prevent damage through proper packing techniques, wrapping, padding, and storage procedures.

Requirements

• Experience in restoration, moving, warehouse, or logistics (contents restoration preferred).
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Ability to lift 50+ lbs and work in challenging environments.
• Proficiency with restoration or inventory software.
• Valid driver’s license and clean driving record.
• IICRC OCT or FSRT certification.
• Experience with ultrasonic cleaning systems.
• Experience working with insurance carriers.
• Strong attention to detail.
• Organizational and time management skills.
• Problem-solving and decision-making skills.
• Professionalism and empathy.
• Ability to multitask in fast-paced job environments.
• Field work at customer locations (homes, businesses).
• Warehouse/contents cleaning facility.
• Occasional after-hours or weekend work depending on claims.

Benefits

• Salary or hourly depending on experience.
• Overtime opportunities.
• Paid time off.
• Health, dental, and vision benefits.
• Company vehicle or mileage reimbursement (if applicable).

About the Role

PuroClean is a leading provider of emergency property restoration services, operating over 500 locations in North America and Canada. We are committed to helping families and businesses recover from property damage caused by water, fire, mold, biohazards, and other incidents. Our culture emphasizes servant-based leadership and fosters growth and spiritual development among our team members. We seek to create a supportive environment where our team can thrive.

Company Culture

We believe in creating a positive and inclusive workplace where everyone feels valued and supported. Our mission is to serve our customers, communities, and each other with excellence and integrity. We encourage open communication, continuous learning, and personal growth within our team.

Contact Information

If you're interested in joining our winning team, please apply today. For more information about this franchise opportunity, contact the local PuroClean office directly.