Contents Manager

About the role

We are seeking an experienced and customer-focused Contents Manager to lead all aspects of contents restoration services for residential and commercial property losses. The Contents Manager is responsible for assessing, documenting, packing, cleaning, storing and returning customers' personal belongings following water, fire, mold and other property damage events. The Contents Manager will oversee contents technicians, ensure quality standards are met and provide exceptional service during challenging times for our customers.

Responsibilities

• Manage contents restoration projects from initial assessment through final delivery and pack-back
• Document, inventory, photograph and track customer belongings for restoration and insurance purposes
• Cooky transportation, storage, cleaning and restoration of contents
• Maintain accurate job documentation, inventory records and project updates
• Communicate effectively with customers, insurance adjusters, vendors and internal teams
• Ensure projects are completed efficiently, on schedule and with a high level of customer satisfaction

Requirements

• Prior experience in contents restoration, disaster restoration, cleaning services, moving and storage or related field
• Strong leadership, organization and problem-solving skills
• Excellent customer service and communication abilities
• Experience with inventory management and documentation systems is preferred

Qualifications

Must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.

Skills

N/A

Benefits

• Base Salary ($70K-$80K)
• Commission
• Bonus
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Match
• Paid Time Off

Pay

$70K-$80K + Commission + Bonus

Schedule

N/A