Content Strategist, Knowledge Architecture

About the Role

This role builds the foundation of PowerSchool's knowledge ecosystem. By defining how content is structured, connected, and scaled, the Content Strategist, Knowledge Architecture, enables consistent, reusable, and AI-ready knowledge across all products.

Responsibilities

Knowledge Architecture & Content Modeling

• Help define and maintain the product content model, including content types, fields, relationships, and reuse patterns
• Establish taxonomy and tagging frameworks to enable discoverability and targeted delivery
• Design content structures that support retrieval-augmented generation (RAG), including chunking, metadata, and semantic relationships
• Design scalable information architecture systems across products, personas, and delivery channels
• Define standards for modular, component-based content authoring and reuse

Cross-Functional Collaboration

• Partner with Product, UX, Engineering, Support, and Accessibility teams to align content with product experiences and workflows
• Translate product and business requirements into structured content and architecture solutions
• Collaborate closely with Content Engineers to ensure proper implementation of content models and standards
• Act as a bridge between strategy, governance, and execution teams

Qualifications

Minimum Qualifications

• Bachelor's degree or equivalent work experience
• 2+ years of experience in content strategy, information architecture, knowledge management, or related field
• Experience working in a SaaS or product-driven environment
• Proven ability to design and scale content across complex product ecosystems
• Travel occasionally, up to 10%, for key moments such as team summits, training, customer meetings, company events, etc., with increased frequency during peak periods based on business demands

Preferred Qualifications

• Experience with structured or component-based content systems (e.g., CCMS, knowledge bases)
• Familiarity with taxonomy, metadata, and content modeling framework
• Experience supporting content used in AI-driven or search-based experiences
• Knowledge of accessibility standards and inclusive content practice

Benefits

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

Pay

A reasonable estimate of the base compensation range for this position is $85,400 - $106,800 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.

This response is AI-generated, for reference only.