Content Strategist, Knowledge Architecture

About the role

This role offers the opportunity to shape the future of enterprise knowledge management within a technology-driven environment focused on improving access to critical information. The Content Strategist, Knowledge Architecture will define the structural foundation of a scalable, AI-ready knowledge ecosystem supporting a broad portfolio of digital products. This position combines content strategy, information architecture, and cross-functional collaboration to create organized, reusable, and discoverable knowledge experiences. The ideal candidate will help transform complex information into structured resources that serve both human users and AI-powered solutions.

Working closely with product, engineering, UX, support, and content teams, this role will influence how knowledge is created, managed, and delivered at scale. This is an impactful opportunity for a content professional passionate about building modern systems that improve user experiences and operational efficiency.

Responsibilities

• Define and maintain content models, including content types, metadata fields, relationships, and reuse strategies.
• Develop taxonomy, tagging frameworks, and information structures that improve content discoverability and accessibility.
• Design knowledge architectures that support AI-powered experiences, including retrieval-augmented generation (RAG), content chunking, metadata strategies, and semantic relationships.
• Create scalable information architecture systems across multiple products, audiences, and delivery channels.
• Establish standards for modular, component-based content creation and content reuse.
• Partner with Product, UX, Engineering, Support, Accessibility, and other teams to align content structures with product experiences and user workflows.
• Translate business and product requirements into structured content solutions and architecture recommendations.
• Collaborate with content engineering teams to ensure successful implementation of content models and governance standards.
• Serve as a connection point between strategic planning, content governance, and execution teams.
• Support the continuous improvement of knowledge management practices and processes.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 2+ years of experience in content strategy, information architecture, knowledge management, or a related field.
• Experience working in SaaS, software, or product-focused environments.
• Demonstrated ability to design, organize, and scale content across complex product ecosystems.
• Experience with structured content systems, knowledge bases, or component-based content platforms is preferred.
• Familiarity with taxonomy, metadata, content modeling frameworks, and information governance principles.
• Understanding of content strategies supporting AI-driven search, automation, or knowledge retrieval experiences.
• Knowledge of accessibility standards and inclusive content practices is a plus.
• Strong analytical and organizational skills with the ability to manage complex information structures.
• Excellent communication skills and ability to collaborate with technical and non-technical stakeholders.
• Ability to travel occasionally, up to 10%, for team meetings, training sessions, customer engagements, or company events.

Benefits

• Competitive annual base salary range of $85,400 - $106,800 USD, depending on skills, experience, qualifications, and other business factors.
• Comprehensive medical, dental, vision, and pharmacy insurance coverage.
• Life insurance and accidental death and dismemberment (AD&D) coverage.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Short-term and long-term disability benefits.
• Comprehensive 401(k) retirement plan.
• Generous parental leave benefits.
• Flexible paid time off through a discretionary time off policy.
• Wellness programs, including fitness benefits and employee assistance resources.
• Tuition reimbursement opportunities.
• Optional benefits including pet insurance, identity theft protection, student debt repayment support, and prepaid legal coverage.
• Opportunity to contribute to the development of AI-ready knowledge systems within a mission-driven technology environment.