AI Information Architect/ Content Strategist

Accountabilities

• Design and optimize knowledge systems that improve content discoverability, usability, and scalability.
• Design and maintain information architecture deliverables, including user flows, sitemaps, navigation structures, and content models.
• Develop AI-driven content strategies that leverage generative AI tools to create accurate, scalable, and efficient knowledge resources.
• Conduct user research, content audits, stakeholder interviews, and analysis to identify customer needs and content opportunities.
• Create and refine taxonomies, metadata structures, tagging strategies, and labeling frameworks to improve content findability.
• Create intuitive navigation systems that enhance user experiences across digital support platforms and self-service environments.
• Collaborate with designers on wireframes, prototypes, and user experience solutions for knowledge bases and virtual support experiences.
• Partner with search optimization teams to improve content performance across AI-powered search, automated responses, and digital workflows.
• Work with content strategists and technical writers to align content models with editorial standards and organizational guidelines.
• Monitor and optimize information architecture through analytics, usability testing, and user feedback.
• Develop governance documentation, standards, and processes to support scalable content management practices.
• Collaborate with product managers, engineers, designers, and other stakeholders to deliver cohesive customer experiences.

Requirements

• A combination of expertise in information architecture, content strategy, and AI-enabled content workflows.
• Comfortable analyzing complex information systems, collaborating across disciplines, and creating structured experiences that improve customer success.
• Bachelor’s or Master’s degree in Information Architecture, Technical Writing, UX Design, Content Strategy, or a related discipline, or equivalent professional experience.
• 3-5 years of relevant experience in information architecture, content strategy, UX, technical writing, or related fields.
• Strong understanding of information architecture principles, including user-centered design, navigation patterns, taxonomy development, metadata schemas, and content modeling.
• Experience using AI content generation and optimization tools within content workflows.
• Knowledge of how content performs across AI-powered search and automated response systems.
• Experience designing and maintaining structured content frameworks for large knowledge libraries.
• Experience conducting content audits, usability testing, research, and data-driven improvements.
• Strong ability to translate complex information structures into clear documentation and actionable frameworks.
• Excellent communication and collaboration skills, with experience partnering with writers, designers, product teams, and engineers.
• Experience with customer support environments, knowledge management platforms, or case management systems.
• Familiarity with search engine optimization, content analytics, and digital content performance measurement.
• Experience with collaboration platforms, communication technologies, or similar software products is preferred.

Benefits

• Remote work opportunity within the United States.
• Competitive salary range of approximately $76,800 to $186,200 annually, based on qualifications, experience, location, and role-related factors.
• Total compensation package that may include base salary, bonus opportunities, and equity value.
• Comprehensive benefits program supporting physical, mental, emotional, and financial well-being.
• Flexible working approach designed to support work-life balance.
• Opportunities for professional growth, career development, and skill expansion.
• Collaborative workplace culture focused on innovation, teamwork, and customer impact.
• Access to resources and programs supporting employee wellness and community involvement.