Content Strategist, Knowledge Architecture

About the role

We are establishing a modern Knowledge Management organization to create a unified, AI-ready, single source of truth across our 40+ products. As the Content Strategist, Knowledge Architecture, you will help define and implement the structural foundation of our product knowledge ecosystem. This role combines content strategy and hands-on knowledge architecture, ensuring that content is structured, reusable, discoverable, and optimized for both human and AI-driven experiences.

Responsibilities

• Help define and maintain the product content model, including content types, fields, relationships, and reuse patterns.
• Establish taxonomy and tagging frameworks to enable discoverability and targeted delivery.
• Design content structures that support retrieval-augmented generation (RAG), including chunking, metadata, and semantic relationships.
• Design scalable information architecture systems across products, personas, and delivery channels.
• Define standards for modular, component-based content authoring and reuse.
• Partner with Product, UX, Engineering, Support, and Accessibility teams to align content with product experiences and workflows.
• Translate product and business requirements into structured content and architecture solutions.
• Collaborate closely with Content Engineers to ensure proper implementation of content models and standards.
• Act as a bridge between strategy, governance, and execution teams.

Qualifications

Minimum Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in content strategy, information architecture, knowledge management, or related field.
• Experience working in a SaaS or product-driven environment.
• Proven ability to design and scale content across complex product ecosystems.
• Travel occasionally, up to 10%, for key moments such as team summits, training, customer meetings, company events, etc., with increased frequency during peak periods based on business demands.

Preferred Qualifications

• Experience with structured or component-based content systems (e.g., CCMS, knowledge bases).
• Familiarity with taxonomy, metadata, and content modeling frameworks.
• Experience supporting content used in AI-driven or search-based experiences.
• Knowledge of accessibility standards and inclusive content practices.

Benefits

• Comprehensive Insurance Coverage (Medical, Dental, Vision, Pharmacy benefits, Life Insurance, and AD&D).
• Flexible Spending Accounts and Health Savings Accounts.
• Short-Term Disability and Long-Term Disability.
• Comprehensive 401(k) plan.
• Generous Parental Leave.
• Unrestricted paid time off (Discretionary Time Off - DTO).
• Wellness Program, including ClassPass & Employee Assistance Program.
• Tuition Reimbursement.
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program, and Prepaid Legal coverage.

Pay

A reasonable estimate of the base compensation range for this position is $85,400 - $106,800 USD.