Content Manager

About the role

The Content Manager is responsible for the overall content strategy including the development of content and functional solutions in collaboration internally and externally across all digital and social media platforms. This role will have oversight for projects related to member websites as well as digital assets under the Digital Strategy team.

Responsibilities

• Support Project Management team through timely content delivery requests.
• Receive and maintain status of required web content through JIRA ticketing system.
• Implement web content into the Content Management System (CMS) per Creative Agency and/or Client request.
• Verify accuracy of web content requests in multiple project environment(s).
• Identify issues in environment(s) pertaining to content, layout and presentation once published.
• Communicate status on content delivery to internal MRM team(s).
• Recognize and escalate issues through JIRA ticketing system as necessary to resolve issues.
• Establish and maintain good relationship with internal MRM departments.
• Manage & organize workload to meet deadlines.
• Delegate tasks to Associate Content Manager and offshores team(s).
• Interact and support Client and/or Creative Agency on new functionality for content delivery planning and development with support from Leadership.
• Create and present documentation for cross-training and support of Associate, Content Managers and offshore team(s).

Qualifications

• Strong interpersonal and problem-solving skills.
• Solid communication skills - written, verbal, text, etc.
• Detail oriented with ability to work in dynamic environment, with shifting deadlines and deliverables.
• Ability to multi-task and collaborate within team.

About MRM

MRM creatively engineers total human experiences. Through purposeful, dynamic intersections between strategy, creative, technology and data sciences, MRM operates in a borderless, integrated way, to allow for greater collaboration and velocity— all to the service of helping businesses grow meaningful relationships with people. MRM has 35-plus offices across North America, Latin America, Europe, the Middle East and Asia Pacific. At MRM, we value a culture in which all people are treated with dignity, fairness and respect. We’re committed to fostering a positive environment free from harassment and discrimination. We empower individuals to take action and be creative when solving problems. And we expect self-awareness and accountability from team members at all levels of the organization. This is much more than a statement - it’s in the act of living our daily lives.

Benefits

MRM is an equal opportunity employer and does not discriminate on the basis of race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.