Content Designer, Manager - Core Card Experiences

About the role

Capital One’s Experience Design team creates memorable, meaningful product experiences that build the brand with humanity and drive business advantage. The team champions collaboration, authenticity, and healthy critique while honoring diversity of thought and fostering a culture of belonging. As a Content Designer you will combine craft expertise, leadership, and a deep understanding of customers and business to co‑create innovative solutions and influence product strategy.

Role expectations

• Content Design Expertise: Craft compelling, accurate, and accessible digital content using tools, platforms, frameworks, and design systems. Produce artifacts such as content audits, taxonomy lists, guidelines, governance models, and microcopy for websites, UI, emails, push notifications, and chatbots.
• Leadership: Lead design projects, delegate work to junior team members, build strong cross‑functional partnerships, and mentor others to mature the product design practice.
• Human‑Centered: Balance partner and stakeholder needs with data, research insights, scalability, and technical constraints to deliver inclusive, customer‑focused solutions.
• Business‑Focused: Apply product knowledge and market insights to shape a shared point of view that addresses business challenges.
• Problem‑Solving: Leverage understanding of technology, data capabilities, and emerging tech to inform work and help teams navigate technical limitations.
• Collaboration: Foster partnerships across lines of business, incorporating cross‑functional perspectives to bridge information gaps.
• Communication: Present work using a human‑centered approach that integrates design frameworks, data, and research to influence strategic decisions at senior levels.

Basic qualifications

• At least 5 years of experience in content design, content strategy, or UX writing.

Preferred qualifications

• 6+ years of experience in content design, content strategy, or UX writing.
• 5+ years contributing to an established design system.
• 6+ years collaborating with product, technology, and business partners.
• Experience leading design projects or teams.
• Proficiency with design and prototyping tools such as Figma.
• Experience working in heavily regulated, data‑intensive problem spaces.

Pay

• McLean, VA: $164,800 – $188,100 (Manager, Design)
• New York, NY: $179,700 – $205,100 (Manager, Design)
• Richmond, VA: $149,800 – $171,000 (Manager, Design)
• Other locations: salary range will align with the pay range for the specific location.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.