Content Designer, Manager - Core Card Experiences

About the role

Capital One is building a leading information‑based technology company focused on helping customers succeed through ingenuity, simplicity, and humanity. The Experience Design team creates memorable, meaningful product experiences that build the Capital One brand and drive business advantage. The team values collaboration, authenticity, healthy critique, diversity of thought, and a culture of belonging.

Responsibilities

• Content Design Expertise: Craft compelling, accurate, and accessible digital content using tools, platforms, frameworks, and design systems. Produce artifacts such as content audits, taxonomy and terminology lists, guidelines, governance models, and microcopy for websites, user interfaces, emails, push notifications, and chatbot responses.
• Leadership: Lead design projects, delegate work to junior team members, build strong cross‑functional partnerships, and mentor others to mature the product design practice.
• Human‑Centered: Navigate partner and stakeholder needs, applying critical‑thinking that incorporates data, research insights, scalability, and technical constraints while ensuring inclusive, customer‑centered solutions.
• Business‑Focused: Apply knowledge of products, processes, customers, competitors, and market trends to shape shared viewpoints and address business challenges.
• Problem‑Solving: Leverage understanding of technology, data capabilities, and emerging tech to inform work, help cross‑functional teams move faster, and navigate technical limitations.
• Collaboration: Foster partnerships across lines of business, sharing solutions and incorporating cross‑functional perspectives to bridge information gaps.
• Communication: Present work across levels and functions using a human‑centered approach that blends design frameworks, data, and research insights to influence strategic decision‑making at senior levels.

Basic Qualifications

• At least 5 years of experience in content design, content strategy, or UX writing.

Preferred Qualifications

• 6+ years of experience in content design, content strategy, or UX writing.
• 5+ years of experience working with and contributing to an established design system.
• 6+ years of experience collaborating with product, tech, and business partners.
• Experience leading design projects or teams.
• Proficiency in design and prototyping tools such as Figma.
• Experience working in heavily regulated, data‑heavy problem spaces.

Pay

Salary ranges (full‑time annual) by location:

• McLean, VA: $164,800 – $188,100 for Manager, Design
• New York, NY: $179,700 – $205,100 for Manager, Design
• Richmond, VA: $149,800 – $171,000 for Manager, Design

Candidates hired in other locations will receive the pay range associated with that location. The role is also eligible for performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.