Content Designer, Manager - Core Card Experiences

About the role

Capital One is seeking a Content Designer to join the Experience Design team. The team enriches customers’ digital and physical experiences, championing collaboration, authenticity, and healthy critique while honoring diversity of thought and fostering a culture of belonging. The role focuses on creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

Responsibilities

• Content Design Expertise: Craft compelling, accurate, and accessible digital content using appropriate tools, platforms, frameworks, and design systems. Produce artifacts such as content audits, taxonomy and terminology lists, content guidelines and patterns, governance models, and microcopy for websites, user interfaces, emails, push notifications, and chatbot responses.
• Leadership: Lead design projects, direct and delegate work for junior team members, build strong cross‑functional partnerships, and mentor to mature the overall product design practice.
• Human‑Centered: Navigate partner and stakeholder needs, applying critical‑thinking that incorporates data, research insights, scalability, and technical constraints while ensuring inclusive, customer‑centered solutions.
• Business‑Focused: Apply product and process knowledge, along with insights on customers, competitors, and market trends, to shape a shared point of view for teams, partners, and stakeholders.
• Problem‑Solving: Leverage understanding of technology, data capabilities, and emerging technologies to inform work, help cross‑functional teams move faster, and navigate technical limitations.
• Collaboration: Foster collaboration across lines of business, sharing solutions and incorporating cross‑functional perspectives to bridge information gaps.
• Communication: Present work across levels and functions using a human‑centered approach that integrates design frameworks, data, and research insights to influence strategic decision‑making at senior levels.

Basic Qualifications

• At least 5 years of experience in content design, content strategy, or UX writing.

Preferred Qualifications

• 6+ years of experience in content design, content strategy, or UX writing.
• 5+ years of experience working with and contributing to an established design system.
• 6+ years of experience collaborating with product, technology, and business partners.
• Experience leading design projects or teams.
• Proficiency in design and prototyping tools such as Figma.
• Experience working in heavily regulated, data‑heavy problem spaces.

Pay

• McLean, VA: $164,800 – $188,100 (Manager, Design)
• New York, NY: $179,700 – $205,100 (Manager, Design)
• Richmond, VA: $149,800 – $171,000 (Manager, Design)
• Other locations: Salary range will correspond to the local pay range for the role.
• This role is also eligible for performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.