Contact Center Inbound Sales Agent (Starting at $20 per hour)

About the role

We are hiring a Contact Center Inbound Sales Agent starting at $20 per hour. This role offers the opportunity to join a high-tech home security company passionate about protecting homes and families.

Primary Responsibilities

• Assist future customers through the process of selecting the right system, products, and services best suited for their lifestyle needs.
• Identify key insights to customers' needs and provide recommendations to help secure their home, family, and pets.
• Follow SimpliSafe's sales methodology to ensure the highest level of respect, trust, and loyalty with our future customers.
• Perform customer follow-up activities including quotes, information requests, etc.
• Properly collect and input customer information for proper customer identification.
• Make recommendations of special promotions and affiliated partner's products and services.

What You'll Bring

• Proven success in an inbound/outbound phone-based sales environment.
• Enhanced listening skills to help identify the best solution for the customer.
• Comfort with technology and ability to provide technical assistance for consumer electronics.
• Proven record of outstanding attendance and timeliness in a structured environment.
• Strong work ethic and the drive to contribute to company goals.
• Clear and effective communication skills, both written and verbal.
• Ability to work at times either independently and/or in a team setting.
• Ability to prioritize in a fast-paced environment, excellent time management skills.
• A positive, can-do attitude and eager for continuous improvement by demonstrating a learning mindset and being open to coaching and feedback.
• Strong commitment to customer happiness and satisfaction.

Values You'll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a "no job too small" attitude, and an open, inclusive, and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

Qualifications

• Must be eligible for certification as an electronic security employee, which requires submitting fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for a national criminal records search and a Virginia criminal history search, and final certification approval from DCJS.

Benefits

The role comes with the potential for additional benefits, though specifics are not detailed in the posting.